Deco app doesn't show phone that's using the app

Deco app doesn't show phone that's using the app
Deco app doesn't show phone that's using the app
a week ago
Model: Deco M5
Hardware Version: V2
Firmware Version: 1.4.0

Hi all,

 

Since I got my new Deco M5's a few month's ago I encountered a problem: When I am using the Deco app to view the current connected devices, the phone I am using the app with isn't displayed (but obviously IS connected).

It happens really sporadic. Sometimes it's in the list, sometimes it's in the list but when I want to see to which Deco it is connected it says ''not supported in current firmware'' which is faulty because we are already 2 updates further since they released this functionality. And most of the time it doesn't show at all. It is always connected when this occurs.

 

I am using an iPhone 11 Pro on the latest iOS and my Deco app is always up to date. I want to check to which Deco it is connected because with my phone I can test my network with great flexibility. I can't figure out if it is something to do with iPhone, Deco or the app. And I haven't got around to test it on another device.

 

Anyone else notices/experienced this minor problem?

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1 Reply
Re:Deco app doesn't show phone that's using the app
a week ago

@DenniSundaY 

It happens to me too, with M9 Plus (V2 F1.2.12).

Exactly the same.

Tks

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