Archer C7 v4 - orange internet light after firmware upgrade

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
12

Archer C7 v4 - orange internet light after firmware upgrade

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
13 Reply
Re:Archer C7 v4 - orange internet light after firmware upgrade
2020-09-18 08:03:24

@agpoli 

 

Thank you so much for your detailed info and cooperation, we will soon investigate and our engineers will contact you via email, as you said, yes, they may need a remote session to look into this issue.

 

Good days.

  0  
  0  
#12
Options
Re:Archer C7 v4 - orange internet light after firmware upgrade-Solution
2020-09-22 07:19:47 - last edited 2020-09-23 08:39:52

@Kevin_Z 

 

We've managed to solve this issue.

I've used Google's DNS addresses on both of IPv4 and IPv6. The IPv4 is working fine but the IPv6 is not. So we changed the following setting in the routers menu:

Advanced -> IPv6 -> Advanced -> check "Get dynamically from ISP"

After this, the "Poor network" message disappeared, it's says "Connected" now, and the Internet LED turned from orange to green. TP-Link Cloud is workind now as it should and the Firmware upgrade can also reach the Internet.

 

Thank you for your help!

Recommended Solution
  3  
  3  
#13
Options
Re:Archer C7 v4 - orange internet light after firmware upgrade
2020-09-23 08:40:09

@agpoli 

 

Hi, glad to hear that it works, congrats.^_^

 

If need any further help, just let us know.

 

Good day~

  1  
  1  
#14
Options
Related Articles