App not working

App not working
App not working
2020-04-04 01:39:26 - last edited 2020-07-31 11:56:32

The app isnt allowing me to log in for some reason. It keeps saying my info is wrong

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#1
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1 Accepted Solution
Re:App not working-Solution
2020-07-31 11:55:43 - last edited 2020-07-31 11:56:32

@AndrewWells 

 

Hello, apologies for the super late reply.

 

Please check the following info if Tether failed to log in TP-Link device:

1. Make sure it is the correct login username/password (admin/admin in default settings and this might be changed by yourself; if the TP-Link device is bound to a TP-Link ID, please check it as well). The username/password is the same as your login credentials for the web management page.

2. Make sure the TP-Link device is using the latest firmware.

3. If the TP-Link device is a range extender using a static IP, make sure the IP address is in the same subnet as your router.

4. Reboot the TP-Link device or restart the Tether app.

5. If the username/password is forgotten, please reset the device manually and use the default login credentials (admin/admin).

 

Thanks.

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#3
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1 Reply
Re:App not working-Solution
2020-07-31 11:55:43 - last edited 2020-07-31 11:56:32

@AndrewWells 

 

Hello, apologies for the super late reply.

 

Please check the following info if Tether failed to log in TP-Link device:

1. Make sure it is the correct login username/password (admin/admin in default settings and this might be changed by yourself; if the TP-Link device is bound to a TP-Link ID, please check it as well). The username/password is the same as your login credentials for the web management page.

2. Make sure the TP-Link device is using the latest firmware.

3. If the TP-Link device is a range extender using a static IP, make sure the IP address is in the same subnet as your router.

4. Reboot the TP-Link device or restart the Tether app.

5. If the username/password is forgotten, please reset the device manually and use the default login credentials (admin/admin).

 

Thanks.

Best Solution
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#3
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