Alot of problems with the AX6000

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
12

Alot of problems with the AX6000

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
16 Reply
Re:Alot of problems with the AX6000
2020-04-11 22:56:59

@TadBR I'm currently running the 1.0.7 BETA version, and still having problems with Qos and the WIFI signal. but it seems turning off 5Ghz. band improves the connectivity alot.

  0  
  0  
#12
Options
Re:Alot of problems with the AX6000
2020-05-29 11:53:30 - last edited 2020-05-29 12:07:18

@Blanc 

I am having the same problems with my AX6000. This unit is nothing but a problem. 2.4gh keeps dropping and loosing my hardware.  I spend everyday rebooting, and reconnecting hardware that drops and cannot reconnect. Router says cannot authenticate password you typed in on many devices that get dropped, even though password is correct and the router should automatically reconnect with devices.  I am so frustrated with this companies product. How can they sell a $300+ unit to the consumers and not have it full tested. 
 

I am running on version 1.07 Build 20200212 release 7095  Firmware up to date 
2.4 side keeps dropping and router needs to be rebooted. 
 

Regards, 

Not a Happy Customer. 

  0  
  0  
#13
Options
Re:Alot of problems with the AX6000
2020-05-29 12:32:56 - last edited 2020-05-29 12:42:17

@Blanc 

 

running 1.0.7 Build 20200212 rel.7095

 

got qos set to my 2 sons' gaming consoles and gaming prioritised

also disabled auto channel select on both frequencies. Manually select channels. ( not dfs). Channel widths are both set to auto.

also i've separated the networks ie given them different names and passwords.

smart connect off ...ofdma on.

all antivirus etc off.

sometimes there are 15 devices connected wirelessly and 2 via ethernet all without issue. 
i upload data via ftp 24/7 without hitch.

router set to reboot once a week

also wd hard drive plugged in and used as a nas for my cousin to watch in his home


Btw in the Uk. Using Virgin media with hub in modem mode.

 

touch wood all is ok so far.

  0  
  0  
#14
Options
Re:Alot of problems with the AX6000
2020-05-29 15:42:22

@Cawsie1962 

 

Hi @Cawsie1962 

 

To be honest with you, return the model and go with a different brand because sadly tp-link does not respond and act on these problems with their AX line-up. Even their older models have these problems, like stated on the forums.

  1  
  1  
#15
Options
Re:Alot of problems with the AX6000
2020-06-05 19:07:07

Can anyone tell me if enabling Smart Connect the band width is limited to 80 MHz? 

When turned off I can connect Wi-Fi 5 1.7 Gbps on 160 MHz and Wi-Fi 6 2.4 Gbps on 160 MHz.

As soon as I turn on Smart Connect, both devices max at 867 Mbps.

Is this a bug or a limitation of the feature?

  0  
  0  
#16
Options
Re:Alot of problems with the AX6000
2021-09-10 11:41:27

@Blanc That's a problem in some cases where returning it not possible. 

 

So, TP-Link Support team, is this really going to be the end of it? Aren't you going to move and at least try to do something before you lose loyal customers? I've been buying tp-link products for the past 5 years at least. This AX6000 has a lot of potential to be another great product, it only depends on you. 

  0  
  0  
#17
Options