P7 loses connectivity after firmware update to 1.4.4 Build 20200221 Rel. 65392

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P7 loses connectivity after firmware update to 1.4.4 Build 20200221 Rel. 65392
P7 loses connectivity after firmware update to 1.4.4 Build 20200221 Rel. 65392
2020-04-09 23:15:07 - last edited 2020-04-10 01:42:13
Model: Deco P7
Hardware Version: V1
Firmware Version: 1.4.4 Build 20200221 Rel. 65392

Hello

 

Today I updated the firmware of my 3 decos (P7) to 1.4.4 Build 20200221 Rel. 65392.   After the update two of them (the secondary ones) keep losing connectivity.  I tried to hard reset it, re-add to the network. It works for a couple of seconds, but less than 5 minutes after the led turns green it gets disconnected again. Also already tried it putting it very close to the main unit (about 3 meters away) but anyway it keeps getting disconnected.

 

I'm considering downgrade to an old firmware, but I honestly couldn't find a way to do this. By the way, my decos appear as model M5 (and not P7) in the app and also when I connect to the management website via regular browser. This has always been strange, I don't believe this has something to do with my current problem, which really seems to be triggered by this firmware update. I have mentioned this situation in a separate post https://community.tp-link.com/en/home/forum/topic/162822?replyId=428562

 

But getting back to the problem: I have a feeling that the app installed a wrong firmware:

When I log in to the master device via normal web browser the admin site shows me that I have a "M5(1.0)" - I suppose that 1.0 is the hardware version, right?  But it has firmware "1.4.4 Build 20200221 Rel. 65392", which is the latest I find on the website WHEN I SELECT hardware version 3 (!) (see https://www.tp-link.com/de/support/download/deco-m5/v3).  But when I select hardware version 1 (as in https://www.tp-link.com/de/support/download/deco-m5/v1/) the newest firmware presented seems to be 1.3.1 Build 20190617 Rel. 47476.

 

Could it be that my decos behave badly because the app downloaded a firmware for the wrong hardware version?

 

If yes, how can I revert to an older, correct firmware version?  I tried to do it via web application but it doesn't seem to work.

 

Thanks a lot in advance guys!

Valerio

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11 Reply
Re:P7 loses connectivity after firmware update to 1.4.4 Build 20200221 Rel. 65392
2020-04-20 15:46:32

@Kevin_Z   Hi !   Any hope for my case?   My Decos are simply disfunctional :-(     Thanks!

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Re:P7 loses connectivity after firmware update to 1.4.4 Build 20200221 Rel. 65392
2020-04-24 06:22:01

@ValerioMatias Hi Valerio, could you solve your problem? I have no solution but find regrettable tp-link does not answer here

ValerioMatias wrote

@Kevin_Z   Hi !   Any hope for my case?   My Decos are simply disfunctional :-(     Thanks!

 

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Re:P7 loses connectivity after firmware update to 1.4.4 Build 20200221 Rel. 65392
2020-04-24 11:36:41

Hi @Plato , thanks for your message.

 

No, no answer yet. And no solution :-(    My devices are disconnected - rather expensive stuff simply deemed unused.

 

I also find regrettable that TP-Link ignores us. By browsing through the forum I had the feeling that @Kevin_Z was some TP-Link representative (hope I'm not mistaken) but I couldn't get any answer from him.

 

What's worse:  I contacted official TP-Link support in Brazil (where I'm living now). They told me that "it's not possible to downgrade firmware version" (!!!) and that I would need to send the products back to them to be fixed (!!!). Honestly I hope they are wrong. I'm now considering contacting support in other countries.

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Re:P7 loses connectivity after firmware update to 1.4.4 Build 20200221 Rel. 65392
2020-05-06 21:29:43

It's a pity that TP-Link does not really gives us the proper attention... My product is broken and there seems to be no solution :-(

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Re:P7 loses connectivity after firmware update to 1.4.4 Build 20200221 Rel. 65392
2020-05-07 13:11:42

@ValerioMatias why did you apply m5 firmware to your p7?? the latest firmware I can see for P7 is Deco P7(EU)_V1_19070. In your post, you are referencing M5 firmware download page. You should check https://www.tp-link.com/es/support/download/deco-p7/#Firmware 

 

BR

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Re:P7 loses connectivity after firmware update to 1.4.4 Build 20200221 Rel. 65392
2020-05-07 13:35:12

Hi @kiliclat , thanks for your message.

 

Well here's the thing, as I have wrote in my original post (see extract below): I bought a package of three P7s, the devices are named P7 on their etiquettes but the app and website show them as M5. And the automatic update installs M5's firmware. Strange, I know, but this is the fact.

 

"[...]By the way, my decos appear as model M5 (and not P7) in the app and also when I connect to the management website via regular browser. This has always been strange, I don't believe this has something to do with my current problem, which really seems to be triggered by this firmware update. I have mentioned this situation in a separate post https://community.tp-link.com/en/home/forum/topic/162822?replyId=428562"

 

Do you have any idea or suggestion for my case?

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Re:P7 loses connectivity after firmware update to 1.4.4 Build 20200221 Rel. 65392
2020-05-07 13:57:10

@ValerioMatias I see, sorry I misunderstood your message... First thing I think you need to do is make sure what hardware you have... 

If you have m5 but you bought p7, you should consider returning them back to the dealer.

If you have a p7 hardware, you may think that someone incorrectly installed the wrong FW and returned it to the dealer before you bought it and you should also consider to send it back.

If you still want to play with it, from the deco app there is no way to manually choose a fw file but if you are lucky, you may have the web interface enabled in your fw and in that interface you can download and apply a fW file. check http://tplinkdeco.net/ while connected to your network and see what happens...

 

 

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Re:P7 loses connectivity after firmware update to 1.4.4 Build 20200221 Rel. 65392
2020-05-07 13:59:13

@kiliclat @ValerioMatias I just read your first post and I see you do have access to the web interface. Cannot you browse and select a fw file from the advanced tab?

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Re:P7 loses connectivity after firmware update to 1.4.4 Build 20200221 Rel. 65392
2020-05-07 14:31:19

@kiliclat Thanks for your reply !    My devices really are the same as this on your picture. I never thought about it but it might really mean that I bought a refurbished product without knowing it.

 

Actually I can access the web interface. And I already tried to use it to install older M5 firmwares. The problem is that it doesn't allow me to do it. :-( 

 

I'll give a try to that website you suggested later today and let you know the outcome.

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Re:P7 loses connectivity after firmware update to 1.4.4 Build 20200221 Rel. 65392
2020-05-07 14:40:16

@ValerioMatias why don't you try the latest p7 firmware just to give it a try? I am afraid that the deco will think that P7 fw is not suitable for the model and will not let it update but who knows...

the url that I copied is the web interface but you said you already have access to that so I don't think it is going to make any difference. I would consider returning the units back...

 

good luck and let us know the end of the story!

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