Hi, I bought yesterday this modem 4g, but it keeps disconnecting every 20-30mins, making it not usable.
I had to go back and use my old one (which is slower but at least works fine), as each time the M7200 disconnects it literally interrupt what I am doing:
- downloading a file: download cancelled
- having a video call for work: disconnected
- playing an online game: disconnected and game lost
Just to precise, when it disconnects it does so for roughly 5 seconds, after which it restarts to work ok. But this interruption is enough to interrupt what I am doing.
This is just not acceptable.
I alredy tried changing some settings as you suggested in a similar thread (https://community.tp-link.com/en/home/forum/topic/156141), but the results are still the same!!
I also tried to:
- disable sleep mode, so it is always on
- change channel to the ones you suggested
- change WiFi connection mode (b/g/n)
- change security mode from AUTO to AES
I only have a couple of devices connected per time, and when it disconnects each device I have gets disconnected at the same time (not only 1).
Also, my SIM just works fine, so it's not a problem related to that.
The firmware installed is also the last one (already checked from settings and there are no updates available for the device).
Can you help me to solve the issue, if it is a software one and not hardware?
I also have logs if you want, but I have no idea
These the logs:
the password to download the file is: m7200