【Resolved Solution】Fixed the internet unstable connection issue with my Archer C6

【Resolved Solution】Fixed the internet unstable connection issue with my Archer C6
【Resolved Solution】Fixed the internet unstable connection issue with my Archer C6
2020-06-05 09:24:52 - last edited 2020-06-05 10:58:23
Model: Archer C6
Hardware Version: V2
Firmware Version:

I just bought an Archer C6. In the first week, it works fine and I'm satisfied with its performance and Wi-Fi range. I would say it's perfect at this price. But the situation becomes worse after one week. I found that the router will drop the internet connection every few days. I have to reboot it to get the internet back. It's very UNACCEPTABLE. I have to say it's a disaster for me when I’m playing games.

 

I check the router when this issue occurs, the LED turns red; I try the diagnose tools provided on the router, I cannot get a reply when I ping google.com.

 

I have called my Internet provided to check my line because I think it's their fault. No luck, the man from my ISP has come to my home and checked the line quality, the modem is OK and stable. He said it's the router and I should call tplink. Then I have to call tplink for help. Troubleshooting is not helpful after I talk with the first agent. He asked me to check the LED status, change DNS, reset router... Finally, the agent said he can do nothing to help me and I have to fight with their senior engineers. I decided to give them a last chance because I think this router is worth saving if they can fix my issue. The senior engineer asked for a remote assistant because they want to check my issue quickly. OK, that's what I want. He used a tool named Wireshark to capture some data and told me will contact me again.

 

Luckily, two days later, he came back to me and gave me a beta firmware. After testing the beta firmware for more than a month, the router remains working fine. The senior engineer is efficient and technical. I'm very happy about their service.

 

This is the explanation from the senior engineer, for who may get help from my case:

"We have found that the lease time of your IP address is 5 minutes, which means every 2.5 minutes the router will renew its IP address. The router may lose connection after frequent DHCP renew. This is a small probability event. However, renew time is too short and frequent, which makes it possible. We have fixed your issue with beta firmware. The official firmware will be ready in the future."

 

This is my story with this router. Thank you for your help, tplink.

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80 Replies
Re:【Resolved Solution】Fixed the internet unstable connection issue with my Archer C6
2020-06-07 01:32:08

@DeLiYocoo I have the same problem, in my case it only happens with my cell phones on the 2.4G Network. I am gonna follow your recommendations and I'll try to get to the Senior Engineers... I still need to find out how to from Mexico :S

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Re:【Resolved Solution】Fixed the internet unstable connection issue with my Archer C6
2020-06-07 16:29:05

@MrLemus 

MrLemus wrote

@DeLiYocoo I have the same problem, in my case it only happens with my cell phones on the 2.4G Network. I am gonna follow your  and I'll try to get to the Senior Engineers... I still need to find out how to from Mexico :S

Hey there! 

I am also facing the same, can you please let me know how you got your issue sorted? Needed a little hint to go with?

Regards.

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Re:【Resolved Solution】Fixed the internet unstable connection issue with my Archer C6
2020-06-07 17:54:23

@jaybeepk Still waiting to hear back from the support group, I hope they can release the same beta the original post was referring to. I will keep you posted here.

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Re:【Resolved Solution】Fixed the internet unstable connection issue with my Archer C6
2020-06-09 16:51:05

@MrLemus any update dude? 

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Re:【Resolved Solution】Fixed the internet unstable connection issue with my Archer C6
2020-06-09 17:33:38

@Uttz They have an ETA of 6/12 let's see if they actually get me a new firmware, will keep you posted.

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Re:【Resolved Solution】Fixed the internet unstable connection issue with my Archer C6
2020-06-10 14:31:03 - last edited 2020-06-15 13:39:21

@apk

Your entire problem was just from that 2.5 minutes IP address lease time or it was more to the situation ? I struggle with something similar.

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Re:【Resolved Solution】Fixed the internet unstable connection issue with my Archer C6
2020-06-11 15:44:48

@zodiaccc I have the same issue, and the issue is not even with my ISP. I used an older router than my Archer C20, and it works pretty smoothly on it and without major interruptions. There is definitely a firmware issue in this case because the router simply hangs, does not emmit any WiFi signals also when the internet shows down but isn't actually down (that's the case for me at least).

zodiaccc wrote

Your entire problem was just from that 2.5 minutes IP address lease time or it was more to the situation ? I struggle with something similar.

 

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Re:【Resolved Solution】Fixed the internet unstable connection issue with my Archer C6
2020-06-11 16:09:13

 

supreetsw wrote

@zodiaccc I have the same issue, and the issue is not even with my ISP. I used an older router than my Archer C20, and it works pretty smoothly on it and without major interruptions. There is definitely a firmware issue in this case because the router simply hangs, does not emmit any WiFi signals also when the internet shows down but isn't actually down (that's the case for me at least).

zodiaccc wrote

Your entire problem was just from that 2.5 minutes IP address lease time or it was more to the situation ? I struggle with something similar.

 

@supreetsw You've updated the firmware of your router to the latest version and you still have problems ?

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Re:【Resolved Solution】Fixed the internet unstable connection issue with my Archer C6
2020-06-13 13:18:28

@DeLiYocoo 

 

Hello. Can you please confirm if you are using the EU or US version of the router?

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Re:【Resolved Solution】Fixed the internet unstable connection issue with my Archer C6
2020-06-15 01:28:38
I have same problem
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