Device (Galaxy S9 Plus) doesn't switch Deco units

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Device (Galaxy S9 Plus) doesn't switch Deco units

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Device (Galaxy S9 Plus) doesn't switch Deco units
Device (Galaxy S9 Plus) doesn't switch Deco units
2020-07-05 04:13:07
Model: Deco M9 Plus  
Hardware Version: V2
Firmware Version: 1.4

So I'm new with this Deco M9 Plus that I just installed and set up---- so far I really like it but I am confused because I can walk around my 4,000 ft² house on both floors and my phone will never switch, even if my phone is closest (even next to) to a different deco unit that it is currently connected to.

 

I thought the whole purpose of this mesh technology was seamless transition from one unit to the next for the best performance and Wi-Fi integrity of your devices????

 

Tech support was once again useless they told me to move the slave units closer to the main unit but then when I questioned their advertisement that this system is meant for a 6,500 square foot home they stopped helping me.

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