UE330 losing connection

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UE330 losing connection

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UE330 losing connection
UE330 losing connection
2020-08-12 05:39:47 - last edited 2020-09-07 07:41:51
Model: UE330  
Hardware Version: V1
Firmware Version: unknown

I'm tryign to use a UE330 on a Dell Laptop, but it keeps losing connection. From Windows 10 settings / network the network status cycles between connected and not connected about every 5 to 10 seconds.

 

I tried testing it on a desktop, but I get error missing USB LAN 10/100/1000 driver.

 

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Re:UE330 losing connection
2020-08-12 18:14:48 - last edited 2020-08-12 18:38:25

@Kathy_Z - Updating the driver didn't make any difference. Turning off the Wi-Fi reduced the frequency of losing connection, but it is still occasionally lost. However, the speed is extremely slow, less than 15 Mbps, when it's 130+ Mbps when using Wi-Fi. The ethernet is running at 1 Gbps, and other computers connected via ethernet are seeing speed around 150 Mbps.

 

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Re:UE330 losing connection
2020-08-18 15:34:18

@Kathy_Z 

 

System info:

 

Dell Inspiron 15 7591 2-in-1

 

Internet speed test varied, usually 120 Mbps to 140 Mbps (which is the expected speed), occasionally less than 20 Mbps due to some issue.

 

I posted a question at Amazon, and at least one other person is having the same problem:

 

 

 

 

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Re:UE330 losing connection
2020-08-31 09:26:51

I have problem with loosing connection.

Ethernet card is disappering for a while in device manager so Internet is loosing on this time:

 

 

I have same version V1.

Windows 10 PRO 2004.

Laptop Dell Vostro 3560.

When same cable is connected to ethernet in laptop or in another USB Ethernet adapter Gembrird everything is ok.

Spped of connection is same on all ethernet cards.

 

It happens every 5 minutes...

 

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