M7650 Slow Connection - Firmware Issue?

M7650 Slow Connection - Firmware Issue?
M7650 Slow Connection - Firmware Issue?
2020-09-07 03:51:29 - last edited 2020-09-07 10:08:01
Model: M7650
Hardware Version: V1
Firmware Version: 1.1.7 Build 190924 Rel.1024n

 

ISP: Smart Communications Inc. (SMART)

Country: PHILIPPINES

 

Seeking for your kind assistance please, my M7650 is very slow in terms on internet connection. Kindly see comparison result using the same sim card on both devices.

 

M7650 Speed test Result:

 

My Phone Speedtest Result

 

This is the aggregated bands on my phone.

 

 

I am hoping for your kind assistance please if this is a firmware issue on M7650?

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#1
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1 Accepted Solution
Re:M7650 Slow Connection - Firmware Issue?-Solution
2020-09-07 10:07:30 - last edited 2020-09-07 10:08:01

@MysticGuy 

Good day.

Thank you for your patience.

Please refer to the following information:

  1. Change the wireless advanced settings, such as 
  2. Compare the APN settings when Sim card inserted on the phone and M7650; if different, please manually change to be the same;
  3. Please check the wireless link speed when the device is connected to the 5ghz of M7650; link speed:https://www.tp-link.com/support/faq/2265/
  4. By the way, have you ever tested the speed when the same device Is connected to the mobile hotspot of the smartphone?

Thank you very much.

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Re:M7650 Slow Connection - Firmware Issue?-Solution
2020-09-07 10:07:30 - last edited 2020-09-07 10:08:01

@MysticGuy 

Good day.

Thank you for your patience.

Please refer to the following information:

  1. Change the wireless advanced settings, such as 
  2. Compare the APN settings when Sim card inserted on the phone and M7650; if different, please manually change to be the same;
  3. Please check the wireless link speed when the device is connected to the 5ghz of M7650; link speed:https://www.tp-link.com/support/faq/2265/
  4. By the way, have you ever tested the speed when the same device Is connected to the mobile hotspot of the smartphone?

Thank you very much.

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Re:M7650 Slow Connection - Firmware Issue?
2020-09-07 11:07:39 - last edited 2020-09-08 00:33:23

@Sunshine I followed all the instructions provided and change the channels but the highest I am only reaching is 30Mbps. Kindly see attached screenshots below for reference.

 

M7650 APN

 

M7650 Wireless Settings

 

Android Settings

 

Speedtest on Android

 

 

And this is the APN on Android

 

Android Stand Alone Speedtest

 

***Regarding on your query if tested on other device via hotspot, Yes I have already tried via android hotspot and I am able to reached 168 Mbps on DL But my M7650 is struggling to reach at least 30 Mbps. Here is the result of my speedtest via hotspot on my Android phone using same sim card

 

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Re:M7650 Slow Connection - Firmware Issue?
2020-09-08 01:45:00

@MysticGuy 

Good day.

Thank you very much for your detailed information.

We would like to follow up your case by email and please have a check of your email box.

Thank you very much.

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Re:M7650 Slow Connection - Firmware Issue?
2020-09-08 02:05:04 - last edited 2020-09-08 02:21:00

@Sunshine

Good Day.

 

Thank you very much for assisting me on my concern.

 

I am already communicating with the team via email.

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Re:M7650 Slow Connection - Firmware Issue?
2020-10-26 15:03:08
Hi! May I know if your issue is resolved? I am currently experiencing this issue intermittently. May I know the solution provided if ever?
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Re:M7650 Slow Connection - Firmware Issue?
2020-11-27 03:38:56

@edcarlo09 

 

As per advise of the technical team a new firmware will be released soon with the option to select specific 4G bands.

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Re:M7650 Slow Connection - Firmware Issue?
2021-08-27 06:31:09

@MysticGuy 

 

I'm also curious about the status of the new firmware that would supposedly allow choosing 4g bands. Any updates? 

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Re:M7650 Slow Connection - Firmware Issue?
2021-09-26 01:52:34
This is a lie...
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