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Connected but no internet

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Connected but no internet

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RonaldVega

2020-09-10 11:36:47 - last edited 2020-09-11 02:30:50

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Registered: 2020-09-10

Connected but no internet

2020-09-10 11:36:47 - last edited 2020-09-11 02:30:50

Model: RE300

Hardware Version:

Firmware Version: Ac1200

Hello team. I just bought a an Re300 ac1200 wifi extender and I managed to used it for 1 week, but afer that it started to saying connected but no internet.

I have check my main router and there is a internet connection, so i tried also to reset the the extender to start over again but to no avail and having the same problem and now it only detects my 2.4ghz connection and unable to see my 5ghz connection, please advise on what to do.

1 Accepted Solution

Solla-topee

2020-09-11 02:30:17 - last edited 2020-09-11 02:30:50

Posts: 13654

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Registered: 2020-05-19

Re:Connected but no internet-Solution

2020-09-11 02:30:17 - last edited 2020-09-11 02:30:50

@RonaldVega

Good day.

Thank you very much for your time and patience.

May I know the model number of your main router?

When it only detected the 2.4ghz, after setup, would the 2.4ghz light lit up?

And if it is unable to detect 5ghz of the main router, could it see other 5ghz networks?

If possible, please try to change the wireless advanced settings for 5ghz, such as channel 40 and channel width 40mhz;

Thank you very much.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

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Solla-topee

2020-09-11 02:30:17 - last edited 2020-09-11 02:30:50

Posts: 13654

Helpful: 2360

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:Connected but no internet-Solution

2020-09-11 02:30:17 - last edited 2020-09-11 02:30:50

@RonaldVega

Good day.

Thank you very much for your time and patience.

May I know the model number of your main router?

When it only detected the 2.4ghz, after setup, would the 2.4ghz light lit up?

And if it is unable to detect 5ghz of the main router, could it see other 5ghz networks?

If possible, please try to change the wireless advanced settings for 5ghz, such as channel 40 and channel width 40mhz;

Thank you very much.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Connected but no internet

Connected but no internet

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