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Latest firmware update - M5 disconnecting

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Latest firmware update - M5 disconnecting

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Latest firmware update - M5 disconnecting
Latest firmware update - M5 disconnecting
2020-10-04 21:40:26 - last edited 2020-10-05 07:08:16
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.4.7 Build 20200725

I've recently updated the firmware on my Deco M5 devices (1.4.7 20200725) and since then my internet connection drops. The Decos' LEDs are red when this happens, and although my Plusnet Hub One router is still connected to the internet (LED stays blue as it should), it and the Deco M5 require a reboot to get everything back up and running again. This happens regularly, and almost like clockwork at 9.30 am, 1.45 pm and again at 10 pm. I'm in access point mode.

 

I've turned them off for a few days and relied on the Plusnet router only - no trouble. Everything else is as it was pre-firmware update.

 

Turn the Decos back on today - same issue.

 

Any ideas?

 

Cheers.

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#1
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7 Reply
Re:Latest firmware update - M5 disconnecting
2020-10-05 00:17:27

@TomH83 

 

First idea is fill out the hardware and firmware version fields in your post...

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#2
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Re:Latest firmware update - M5 disconnecting
2020-10-05 07:08:54
Sorry, thought I had added/selected these. Updated.
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#3
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Re:Latest firmware update - M5 disconnecting
2020-10-05 12:03:30

@TomH83 Give Static IP to your Main Deco M5, sometimes when dhcp lease expires from the router it is unable to renew which can cause this issue.

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#4
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Re:Latest firmware update - M5 disconnecting
2020-10-05 12:52:13
Thanks for your reply. Is this possible in AP mode? I don't see an option to do this in the advanced. With my current setup (and with the Plusnet One Hub) I think I need to use AP mode rather than Router mode.
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#5
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Re:Latest firmware update - M5 disconnecting
2020-10-06 06:06:29

@TomH83 if deco is not allowing you to change the ip in ap mode, then you can use address reservation in your plusnet router to give it static ip and also try increasing the dhcp lease period of the router to check if the frequency of your problem reduces or not.

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#6
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Re:Latest firmware update - M5 disconnecting
2020-10-08 15:40:22

@jthcomputers Thanks for this - I'll see how that works out! Cheers. 

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#7
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Re:Latest firmware update - M5 disconnecting
2020-10-11 19:49:35
It seems fine when there's just the main Deco connected, but when a device connects to the network it drops out again. The same issue occurs when I turn one of the other Deco units on. Any ideas? Cheers, Tom
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#8
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