Deco Connectivity Issue

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Deco Connectivity Issue

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco Connectivity Issue
Deco Connectivity Issue
2020-11-12 07:28:08 - last edited 2020-11-12 09:14:08
Model: Deco M5  
Hardware Version:
Firmware Version:

I have been having connectivity issues in my home and realized the second Deco device's light is red (not the one directly connected to my router).

 

I tried going into the app to reconnect it, but my login name isn't recognized on my smartphone (the same one I used to initially set everything up, less than 2 months ago). 

 

Password resets have allowed me to access the community on my PC, but nothing is coming up -- password resets/login attempts -- on my smartphone.

 

Any ideas of how to reset the internet in my home would be greatly appreciated (and my kids would thank you too!).

 

PS - I don't know the hardware of firmware version I am using.

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