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Multiple device household issue with disconnections

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Multiple device household issue with disconnections

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26 Reply
Re:Multiple device household issue with disconnections
2021-01-09 22:52:05

@Ivaylo It's a lot - currently 11 of which 5 are active. What is annoying is that there is an 'always on' option in the manual.

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#12
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Re:Multiple device household issue with disconnections
2021-01-09 23:05:26 - last edited 2021-01-09 23:12:02

@paulcanning 

 

They are not too much, the router will handle these for sure.
On the bottom of the device there's a sticker with information.

Can you check what's the HW revision of that device ?

You can browse through the WebGUI: Advanced=>System Tools=>Firmware Upgrade and take a screenshot of 'Device Information' section.

Can also you make a screenshot of Advanced settings here:

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
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#13
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Re:Multiple device household issue with disconnections
2021-01-09 23:30:11

@paulcanning 

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#14
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Re:Multiple device household issue with disconnections
2021-01-09 23:58:37 - last edited 2021-01-10 00:13:22

@paulcanning 

 

According to the screenshots you've sent, you have VDS/ADSL router TD-W9970 HW v4 (not Archer C50):

 

Here's your user guide.

 

Here's your internet connection settings:

 

 

Make sure your wireless settings are set like following:

 

 

During drop outs observe the device logs:

 

 

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
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#15
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Re:Multiple device household issue with disconnections
2021-01-10 00:12:06

@Ivaylo That's right. Sorry for getting that model wrong. I have changed it back to 'auto' with the default settings as in screengrab from you.

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#16
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Re:Multiple device household issue with disconnections
2021-01-10 00:14:10

@paulcanning seems better immediately. *prepares to open champagne emoji*

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#17
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Re:Multiple device household issue with disconnections
2021-01-10 00:15:44 - last edited 2021-01-10 00:16:21

I've updated my previous post, follow the directions and get back if you observe anything abnormal in device's logs.

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
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#18
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Re:Multiple device household issue with disconnections
2021-01-10 00:27:21

@Ivaylo I will do that if it drops out again. Thanks again so much for your help. Appreciated.

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#19
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Re:Multiple device household issue with disconnections
2021-01-10 02:46:47

@paulcanning It has logged me off a couple of times but then been able to manually reconnect. I have saved the logs but what stands out both times is an ' NCSI response check succeed', which I believe is my Windows. So I will see tomorrow if it is now just me.

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#20
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Re:Multiple device household issue with disconnections
2021-01-10 14:48:58

@paulcanning Hi. Multiple disconnects/reconnects/unable to connects reported today. I can't see anything obvious to me in the log.

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#21
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