RE305 extender won’t connect via Ethernet cable

RE305 extender won’t connect via Ethernet cable
RE305 extender won’t connect via Ethernet cable
2021-05-27 10:44:19
Model: RE305
Hardware Version: V3
Firmware Version:

I'm trying to connect my RE305 to my BT HUB2 router via a Ethernet cable via a switch to extend my upstairs. I've gone through setup and it just says unable to connect. 
I have connected my phone to the extender 1st  via the Tether app but still no luck. 
do I need to setup next to my router the move to new location and then hard wire?

Help! Thanks in adva

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