No internet connection on new AX5400 (Archer AX73) modem

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No internet connection on new AX5400 (Archer AX73) modem

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
No internet connection on new AX5400 (Archer AX73) modem
No internet connection on new AX5400 (Archer AX73) modem
2021-07-17 08:24:45
Model: Archer AX73  
Hardware Version: V1
Firmware Version: AX5400

I'm new user to AX5400 (Archer73). I've tried to install the router & have followed the instructions given. However, it cannot detect the internet from the modem. I've changed the Lan cable but the result still the same.

 

It automatically detected the internet when I revert back to the Unifi router. 

 

Can anyone help me on this matter?

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#1
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3 Reply
Re:No internet connection on new AX5400 (Archer AX73) modem
2021-07-17 08:56:32

@HBO 

 

You have to replicate the Unify router internet port settings to the AX73 internet port configuration.

Observe the type of the Unify router internet connection - is it PPPoE or Dynamic IP ? Set the AX73 internet port configuration the same and try again.

Is there any error message in AX73 interface ? What's the status of the Internet port ?

Here's how to setup the Internet connection..

 

Also check if the internet port cable connection is fine:

 

 

You can refer to device FAQ - Q4 if the problem persists.

 

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Re:No internet connection on new AX5400 (Archer AX73) modem
2021-07-17 09:44:33
I'll try that & revert back if it is ok or not. Thank you
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#3
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Re:No internet connection on new AX5400 (Archer AX73) modem
2021-08-20 10:41:44

@HBO hi, has it worked for you? 

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#4
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