Deco HC4 ethernet backhaul is not working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Deco HC4 ethernet backhaul is not working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco HC4 ethernet backhaul is not working
Deco HC4 ethernet backhaul is not working
2021-08-28 07:45:24 - last edited 2021-08-28 08:26:42
Model: Deco M4  
Hardware Version: V2
Firmware Version: 1.4.1

Hi,


Recently I have bought a Deco HC4 (2-pack).

Currently, my setup is Modem -> Main Deco -> 2nd Deco.

 

It is running router mode, and there are no switches between them. 

 

Main Deco is connected to the modem via the ethernet cable with a PPPoE connection. The 2nd Deco is connected to the main Deco with another ethernet cable. 

 

However, I am frustrated because it does not detect ethernet backhaul. I have tried switching the ethernet port, restarting the decos, but it is still showing 2.4GHz/5Ghz as the signal source on the 2nd Deco in the app.

 

I have also tested the ethernet cable, and there are no issues while connecting the deco to my pc.

 

Is there anything I can do to fix this issues?

  0      
  0      
#1
Options
1 Accepted Solution
Re:Deco HC4 ethernet backhaul is not working-Solution
2021-08-28 08:26:31 - last edited 2021-08-28 08:26:42

@Jason_123 

The issue is fixed after disabling IPTV and only enable VLAN.

 

Recommended Solution
  0  
  0  
#2
Options
1 Reply
Re:Deco HC4 ethernet backhaul is not working-Solution
2021-08-28 08:26:31 - last edited 2021-08-28 08:26:42

@Jason_123 

The issue is fixed after disabling IPTV and only enable VLAN.

 

Recommended Solution
  0  
  0  
#2
Options

Information

Helpful: 0

Views: 945

Replies: 1

Related Articles