Omada Controller 5.0.15 Adopting & Provisioning loop

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Omada Controller 5.0.15 Adopting & Provisioning loop

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39 Reply
Re:Omada Controller 5.0.15 Adopting & Provisioning loop
2022-01-06 19:27:05

@shberge 

I have the latest EAP225 FW 5.0.5

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#32
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Re:Omada Controller 5.0.15 Adopting & Provisioning loop
2022-01-06 19:27:38 - last edited 2022-01-06 19:30:30

@shberge, hi. Can you please clarify your setup / topo? Do you have fw in between AP and controller?

Did you open port for what traffic direction?

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#33
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Re:Omada Controller 5.0.15 Adopting & Provisioning loop
2022-01-06 19:34:27

@4uba 

 

If you have access point in a remote site then you ned to open /nat in 29814 in to controller in addition to the old port TCP 29811-29813 + UDP 29810

 

so new port is TCP 29811-29814 and UDP 29810

 

ref. https://www.tp-link.com/no/support/faq/3265/

 

 

 

 

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#34
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Re:Omada Controller 5.0.15 Adopting & Provisioning loop
2022-01-06 19:36:28
Thanks. It’s clear.
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#35
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Re:Omada Controller 5.0.15 Adopting & Provisioning loop
2022-01-12 08:14:51

Dear @Alex_UTS,

 

Alex_UTS wrote

Model: OC300

Hardware Version: V1

Firmware Version: 1.7.0 Build 20211215 Rel.61008

@Fae Just made the update for OC300 to 5.0.29 from the Omada Cloud. All 68 AP EAP225 jumping in the loop of adopting and provisioning. The network and business are paralyzed. NEED URGENT HELP! 

 

An update for this case:

 

The issue can be resolved by disabling the AI Roaming feature, which was followed up and updated in this thread.

 

Thank you for your attention!

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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#36
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Re:Omada Controller 5.0.15 Adopting & Provisioning loop
2022-01-12 08:17:21 - last edited 2022-01-12 08:17:36

@Marda236 

 

As an update to my situation, I switched to the Linux Omada Controller on Ubuntu and the adoption loop problem went away.  On 5.0.29 on Server 2022 the problem was still present, 5.0.29 on Ubuntu the problem was gone!

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#37
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Re:Omada Controller 5.0.15 Adopting & Provisioning loop
2022-01-12 09:49:25

Dear @WirelessForEver,

 

WirelessForEver wrote

As an update to my situation, I switched to the Linux Omada Controller on Ubuntu and the adoption loop problem went away.  On 5.0.29 on Server 2022 the problem was still present, 5.0.29 on Ubuntu the problem was gone!

 

Thank you for your valued feedback!

 

Have you received the email from TP-Link support team?

 

If your controller v5.0.29 hasn't uninstalled on your Windows Server 2022, I'll suggest you send the backup file and Log (generated when the issue happens) to the support team for further investigation.

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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#38
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Re:Omada Controller 5.0.15 Adopting & Provisioning loop
2022-02-08 15:12:19

Hi! 
I have seen this issue occur on 5.0.15, 5.0.27, 5.0.29 and now that I have updated to 5.0.30, it still occurs. 

I have the controller running at home on a PC that's always on. Everytime I have to reboot for an update and I restart the controller it spends a lot of time seemingly adopting / provisioning my APs in loop. It happens now as I type but it does not seem to affect connection as the controller is a separate machine than the router and, the APs seem to stay provisionned or, at least, they do not disconnect clients. 

I would be happy to provide any logs or whatever might help the engineering team figuring out this one. Just let me know and point me to the info that might be needed.

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#39
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Re:Omada Controller 5.0.15 Adopting & Provisioning loop
2022-02-09 00:56:09

Dear @____Chris____ ,

 

____Chris____ wrote

I have seen this issue occur on 5.0.15, 5.0.27, 5.0.29 and now that I have updated to 5.0.30, it still occurs. 

I have the controller running at home on a PC that's always on. Everytime I have to reboot for an update and I restart the controller it spends a lot of time seemingly adopting / provisioning my APs in loop. It happens now as I type but it does not seem to affect connection as the controller is a separate machine than the router and, the APs seem to stay provisionned or, at least, they do not disconnect clients. 

I would be happy to provide any logs or whatever might help the engineering team figuring out this one. Just let me know and point me to the info that might be needed.

 

Thank you for your valued feedback!

 

To figure out the issue, I'd like to escalate your case to the TP-Link support team for further troubleshooting.

They will reach you via your registered email address shortly, please pay attention to your email box later.


Once the issue is addressed or resolved, I'd encourage you to share it with the community.

Thank you so much for your cooperation and support!

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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#40
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