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Problems with buffering

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Problems with buffering

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Problems with buffering
Problems with buffering
2021-12-24 12:29:43
Model: Archer C7  
Hardware Version: V5
Firmware Version: 1.0.16

I have a Sky Q modem - 2 LAN ports.  One is connected to my Sky Q TV box, the other to my Archer C7.

 

I then have connected to my C7 - Samsung TV, Hive box, TP-LINK through the home wiring to my Synology DS220+ server.

 

The issue I am having is when I play video on my TV, streamed from the DS220+, using either Plex or another app, my video is buffering a lot.  I know I am running it through a TP-Link, but I am still getting 40Mbps speed, so speed shouldn't be an issue.

 

Am I missing something (quite probable - I am not massively technically minded!)?

 

Any and all help is appreciated.

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#1
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14 Reply
Re:Problems with buffering
2021-12-24 13:37:45

@SpacedUK 

 

You may check the negotiated ethernet port speed of your C7 here:

 

 

to be sure that the C7 port speed corresponds to the maximum capacity of connected devices.

You can also check the wireless devices connected speed for the same reason.

For example on a Windows laptop:

 

 

Archer C7 is a gigabit device and speeds of 40mbps are too low for its capacity.

 

 

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#2
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Re:Problems with buffering
2021-12-24 14:26:19

@terziyski 

 

thank you. My speed looks good on those settings you mentioned. Connected to LAN1  

 

 

so all looks good on the side of the C7 - maybe an issue not related to the router?

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#3
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Re:Problems with buffering
2021-12-24 14:44:24

@terziyski all wireless devices look good. 
 

LAN2 is my Hive box. LAN 3 is my tv

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#5
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Re:Problems with buffering
2021-12-24 14:58:41

@SpacedUK 

 

If you're streaming from DS220+ (LAN1 port ? -1000mbps) to your TV (LAN3 port - 100mbps) then there's your bottleneck - 100mbps.

If you connect your TV via wireless to C7 (via 5GHz band) instead via LAN3 port it may result in faster speeds.

I am not sure about LAN 2 port - your Hive box - is 10 mbps normal speed for that device ? You have to check that as well.

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#6
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Re:Problems with buffering
2021-12-24 15:00:25
Thanks so much I really appreciate this help! I’ll try the tv on wireless. I figured wired was always better?
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#7
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Re:Problems with buffering
2021-12-24 15:26:04 - last edited 2021-12-24 15:29:38

@SpacedUK 

 

It is, but in your particular case LAN3 port is 100mbps (because of the TV) while C7 on its 5GHz wireless band can handle 1300mbps theoretically (650mbps in reality) - that would make a difference.

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#8
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Re:Problems with buffering
2021-12-24 15:27:55

@terziyski everyday is a learning day - thanks so much for your patience!  Watching now wirelessly without lag!!!!  You've made my day mate - have a great Christmas!

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#9
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Re:Problems with buffering
2021-12-24 15:34:28

@terziyski I spoke too soon, just started buffering 😂🤦🏻‍♂️

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#10
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Re:Problems with buffering
2021-12-24 15:50:15

@terziyski my speed test is over 50Mbps, I am starting to think it is something to do with the TPLINK extender, so my next step I think is to connect it directly and test that?

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#12
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Re:Problems with buffering
2021-12-24 15:58:49

@SpacedUK 

 

By TP-Link extender do you mean the Archer C7 or you have an additional wireless range extender.

You're connecting your TV to the C7 wireless network right, not the Sky Q mdoem ?

Describe all home network devices that you have in your infrastructure.

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#13
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