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Deco M9 v1.5.6 not available in Canada?

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Deco M9 v1.5.6 not available in Canada?

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Deco M9 v1.5.6 not available in Canada?
Deco M9 v1.5.6 not available in Canada?
2022-01-05 04:57:52 - last edited 2022-01-05 16:55:39
Model: Deco M9 Plus  
Hardware Version: V2
Firmware Version: 1.5.1

I noticed that there is a new firmware update, released on Dec. 24, for Deco M9 Plus.

 

However, I don't see the update on my Deco app, not even on its web interface. I am in Canada with Deco M9 Plus v2.

 

I also checked its support page, only the US page has the new firmware update, while the Canadian page only has 1.5.1.

 

Is this update only available in the US?

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Re:Deco M9 v1.5.6 not available in Canada?
2022-01-05 13:12:24 - last edited 2022-01-05 13:19:53

@Eumno 

 

I've got my M9 Plus upgraded with firmware 1.5.6. I have Deco M9 Plus V2, in Canada, my ISP is Rogers. 

 

I did not receive firmware upgrade notification, but ran "Update Deco" from Deco app and it appeared there. 

 

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Re:Deco M9 v1.5.6 not available in Canada?
2022-01-05 21:11:25

@Alexandre.

 

Huh. That's weird and unfair. Lol! Kidding.

 

I don't have the update on my app and it's updated as always. The router's support page doesn't show the new firmware either.

 

Thanks, though!

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Re:Deco M9 v1.5.6 not available in Canada?
2022-01-05 21:28:28

@Eumno 

 

Open www.whatismyip.com in browser on smartphone where your Deco app is installed, connected by WiFi to your Deco mesh, and check what Web page says after "My IP Location:"

 

Perhaps, you are using VPN or somehow your IP is not listed as Canadian or US.

 

If all is fine with that IP address and it reports Canada, then there will be something for TP-Link Support to look at.

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#4
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Re:Deco M9 v1.5.6 not available in Canada?
2022-01-05 21:33:11 - last edited 2022-01-05 21:34:19

I don't think it has something to do with VPN, even though I'm not using one on any of my devices. It should be based on the router, not the device where the Deco app is installed.

 

It's okay now. I manually updated it by downloading the file from the US support page.

 

Thanks again.

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