Internet connection is dropping periodically
Internet connection is dropping periodically
The entire mesh network shuts down periodically at random times throughout the day with each puck turning red for about 5 mins. Each Puck is hard wired to the cable modem. The hard wired and WiFi devices all lose internet connectivity while the pucks are down. Something is causing the pucks to cycle on then off during this time.
I am hooked up in router mode. No other router is connected to the cable modem or mesh pucks.
When I plug into my cable modem while the pucks are red, i am getting connection to the internet.
Any help is appreciated.
Thanks,
Finn
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@Alexandre. Thank you very much for your feedback and advice. I am in the process of trying to detemine which of my cable lines that may be causing the signal drop affecting the cable modem. I am currently only connecting the main line to the cable modem to see if I cam make it a dayy without a loss in connection. My guess is that I have some pretty old cables connected to each of the tv's(3 of them). Hopefully it will not take long to figure our which one it is. If this does not do it, it will be a call for a technician to come out witha meter to figure it out. I appreciate the help.
Thanks!
- Copy Link
- Report Inappropriate Content
Thank you for your help on this issue. I believe that I found the root cause of the issue. There was a bad connector in the cable wire for a TV in the drop ceiling in the basement. This came from a process of elimination of disconnection of all the wiring involved over time. Replaced the entire cable, no more service drop! Modem is no longer cycling.
Thanks again!
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 1635
Replies: 13
Voters 0
No one has voted for it yet.