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0.04MB/s Download Speed on RE

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0.04MB/s Download Speed on RE

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
0.04MB/s Download Speed on RE
0.04MB/s Download Speed on RE
2022-01-21 09:02:43

I've been using the TL-WA854RE for several months without issue. Suddenly in the last week or so, I've been unable to access the internet whilst connected to the network.

 

My WiFi shows as "Connected, secured". On switching on the RE at the mains I get approximately 60 seconds of full, high speed internet before everything suddenly starts timing out. After 10 minutes of waiting this morning, a speed test stated I'm downloading at 0.04MB/s (I have 128MB/s internet).

 

I've tried:

- Hard resetting the RE and setting it back up, several times

- Hard resetting my router

- Manually configuring the IP address as per instruction from TP Link engineers

- Turning off firewall/antivirus/VPN

- Ensuring all updates are installed

 

It's not the internet from my router as other devices within range work absolutely fine. It's also not the PC as hotspotting from my phone also works without an issue.

 

If anyone has any suggestions it would be greatly appreciated as currently I'm bleeding my phone's network data just to get online.

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Re:0.04MB/s Download Speed on RE
2022-01-24 08:45:11

Hello @KayTB 

Thank you for your detailed post, I believe you’ve tried most troubleshooting, here are some extra suggestions that you may give it a try 

1. When RE Wi-Fi connection shows timed out, or very slow, please connect to Router Wi-Fi at RE's location, confirm router Wi-Fi is fine at RE's location 

2. locate RE closer to router and see if signal persists: How to place your wireless Range Extender for optimal reception and performance?

3. Try a different 2.4Ghz Wi-Fi channel on main Router. 

4. Turn off Wi-Fi advanced settings on Main router like Band steering, channel Optimizing as guide here 

Fix Unstable Connection on the Range Extender by Changing Router Advanced Features

 

If still the same , you could reply on your support email to begin RMA process. 

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