Wifi signal and internet off after reboot

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Wifi signal and internet off after reboot

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Wifi signal and internet off after reboot
Wifi signal and internet off after reboot
2022-02-18 18:43:29
Model: Archer AX50  
Hardware Version:
Firmware Version:

How many times I set the both settings of everyday schedule rebooting and wireless off schedule,  just after rebooting in 2nd day from that settings my whole wireless signal and internet got disconnected. And I need to reset the hole router to make it functional. But in normal settings of only everyday rebooting schedule without wireless off schedule nothing has happened. Why??

 

Rebooting schedule everyday: 11.00 PM

Wireless schedule everyday: 2.00 AM - 6.00 AM

Firmware version: 1.0.11 Build 20210730 rel.54485(5553)

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#1
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6 Reply
Re:Wifi signal and internet off after reboot
2022-02-21 03:50:30

Hi @Hasan3442    

Thanks for reaching out to us. 

This issue is a little weird. To help us better locate your issue, may I have the following information:

1. When router disconnects from internet, what is the LED status of internet light and Wi-Fi light?

2. How do you recover the internet connection? By pressing the Power On/Off Button or WPS/Wi-Fi Button?

3. When the issur occurs next time, please backup the router settings and send us the configuration file to us before you reset router again. 

Thanks a lot~Looking forward to hearing from you. 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:Wifi signal and internet off after reboot
2022-02-22 18:29:24

Hi @Myapps

 

Thanks for your reply. 

 

To locate my issue better, the following information given below as you asked:

 

1. When router disconnects from internet, what is the LED status of internet light and Wi-Fi light?

 

RE: When router disconnects from internet after auto reboot schedule, the power LED status and the internet LED status in ON. But both LED for 2.4 and 5 wifi signal OFF.

 

2. How do you recover the internet connection? By pressing the Power On/Off Button or WPS/Wi-Fi Button

 

RE: The only thing works for restoring my internet connection is to reset the hole router as I don't use any LAN connection from my router. 

 

3. When the issur occurs next time, please backup the router settings and send us the configuration file to us before you reset router again.

 

RE: Please find the attached backup file in the files section.

 

   

File:
backup-Archer AX50-2022-02-15 (1).binDownload
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#3
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Re:Wifi signal and internet off after reboot
2022-02-24 10:56:11

Hi @Hasan3442    

Thanks for getting back to us. Appreciate the information you provided, but I need to confirm more. 

This is your schedule settings:

Rebooting schedule everyday: 11.00 PM

Wireless schedule everyday: 2.00 AM - 6.00 AM

 

So after router reboot and before Wi-Fi schedule off in anther word after 11:00 pm and before 2:00 am, does router disconnect from internet? Or router only disconnect from internet at the second day and after 6:00 am?

And what is the color of internet light when router disconnets from internet? Is it green or orange ? Do all your wired and wireless devices lose internet? 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:Wifi signal and internet off after reboot
2022-02-25 13:38:03

 Hi @Wayne-TP 

Thanks for the reply

 

So after router reboot and before Wi-Fi schedule off in anther word after 11:00 pm and before 2:00 am, does router disconnect from internet? Or router only disconnect from internet at the second day and after 6:00 am?

And what is the color of internet light when router disconnets from internet? Is it green or orange ? Do all your wired and wireless devices lose internet?

 

 

RE: First of all, I don't use any wired connection. So it's difficult to say my router got disconnected because in the middle of the time of after rebooting and starting wifi schedule OFF, I noticed only the wifi signals are OFF not the internet LED which is green that time. And also my modem shows the LAN connection LED green that means my router connected with the internet. But I never tried any wired devices to check actually my router connected with the internet or not as it has been already shown the green LED.

 

 

 

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#5
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Re:Wifi signal and internet off after reboot
2022-02-28 13:56:46

Hi @Hasan3442   

Thanks again for your getting back.

To assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address. Please pay attention to your email box for follow-up.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#6
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Re:Wifi signal and internet off after reboot
2022-02-28 14:33:53

Hi  @Wayne-TP 

Thanks for your cooperation and consider this issue as a valuable one by referring this problem to the technical team.

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#7
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