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AX50 Wan Port Unplugged

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AX50 Wan Port Unplugged

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AX50 Wan Port Unplugged
AX50 Wan Port Unplugged
2022-02-24 15:34:18
Model: Archer AX50  
Hardware Version: V1
Firmware Version: 1.0.11 Build 20210730 Rel. 54435 (5553)

Will not connect....I have tried recommended troubleshooting guides several times with no sucess.  I was able to connect briefly (about 10 hours) by changing port negotiation speed to 10Mbps Full Duplex (also completed latest firmware update). Lost connection sometime overnight and haven't been able to replicate connection.  My ISP (Point Broadband) recommends port negotiation speed 100Mbps which my old AC1900 and TL-WR841N have worked flawlessly with.

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Re:AX50 Wan Port Unplugged
2022-02-25 10:36:02

Hi @Pat63 

Thanks for reaching out to us. 

Please try to different Ethernet cable between modem and Archer AX50. Cat 6 and above cable will be better. 

And if you change WAN port negotiation speed to 100Mbps Full Duplex, can Archer AX50 recognize the cable? And what is the LED status of the internet light?

BTW what is the model number of your modem?

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#2
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Re:AX50 Wan Port Unplugged
2022-02-25 15:49:17

  @Wayne-TP 

Hi Wayne,

 

Thanks for the reply, here's my router info from bottom label:

Model: Archer AX 50 (US) AX3000 Gigabit Wi-Fi 6 Router  Ver: 1.6

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Firmware:  1.0.11 Build 20210730  Rel 54485 (5553)

Hardware:  AX50 v 1.0

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Aside from trying troubleshooting videos (Internet Light never came on),  I did try different "port negotiation speed" including my ISP's recommended 100Mbps with no success except for the 10Mbps Duplex setting...I got internet (internet light on), updated firmware and it worked till following morning (no internet, no internet light).  I repeated troubleshooting guides with different port negotiation speeds but have never been able to reconnect since.

 

Cat6 isn't a option...I live in a rural area, only one internet option "fiber fed fixed wireless internet" (Point Broadband).  My setup is using cat5 per ISP installation...Note: my old tp-link routers have always worked with no issues (currently using tp-link AC1900 @100Mbps setting).

 

Thanks, Pat

 

 

 

 

 

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#3
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Re:AX50 Wan Port Unplugged
2022-02-27 17:01:32

  @Pat63 

File:
stopped-2021-07-30.log-1.txtDownload
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#4
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Re:AX50 Wan Port Unplugged
2022-03-01 12:07:59

Hi @Pat63     

Thank you for getting back to us. 

To assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address. Please pay attention to your email box for follow-up.

Thanks for your cooperation and have a nice day~

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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