Hello,

I am having problems resetting my M7350. When I use a pin as described in the manual and press it for about 5 seconds the device shuts down, restarts and then says "restoring" and "succeed". It does not look as if the device was set back to factory settings.

I haven't used the router for quite a while and have unfortunately forgotten my password. This is why I would like to make a fresh start, but I do not seem to manage. I have tried using "admin" as a user name and the password as shown on the inside cover but this does not help. I have also installed the Android app TPMifi but I cannot use it as long as I do not know the password.

Hopefully, someone here will be able to help me out. Many thanks!

Best regards