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deco keeps disconnecting from the main network

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deco keeps disconnecting from the main network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
deco keeps disconnecting from the main network
deco keeps disconnecting from the main network
2022-09-01 10:25:38
Model: Deco M4  
Hardware Version: V4
Firmware Version: 1.0.2

i have bought a three decos and have been running them in wi-fi router mode, they keep disconnecting from each other ( i have seen another Thread  where this same issue is occurring but my decos are not restarting they are just on ) i bought them three month back and its been hell since week 2 as i have to manually restart them  when they disconnect and this happens every 2 to 3 hours it would be good if someone told me how to fix it

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#1
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7 Reply
Re:deco keeps disconnecting from the main network
2022-09-01 15:48:12

  @pokemon120 

 

When your Satellite Deco M4s are connected, check their Signal Source in Deco app, for each Satellite. Example:

 

 

What does it show for your Satellites?

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#2
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Re:deco keeps disconnecting from the main network
2022-09-02 03:08:50 - last edited 2022-09-02 03:09:52

  @Alexandre. 5ghz only and two cell bars

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#3
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Re:deco keeps disconnecting from the main network
2022-09-02 09:04:34 - last edited 2022-09-02 09:06:43

  @pokemon120 

You could also change a different unit as the main Deco in case the old main M4 failed:

How to Setup the Satellite Deco to be the Main Deco?

By the way, I like Pokemon toolaugh

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#5
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Re:deco keeps disconnecting from the main network
2022-09-02 12:40:38
I tried that and switched between all three deco same result. I am now having to resort to it as an access point which the other router is not able to support properly as it is limited to 80 Mbps and nice (pokemon rocks)
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#6
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Re:deco keeps disconnecting from the main network
2022-09-02 13:52:04

pokemon120 wrote

  @Alexandre. 5ghz only and two cell bars

  @pokemon120 

 

This does not look right. For Deco M4 it should be like in my example:

 

 

It might be possible, Main Deco has defective hardware. If you swapped Main Deco with another Deco node and nothing changed on Satellites, you might have defective set.

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#7
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Re:deco keeps disconnecting from the main network
2022-09-03 08:14:00
so should i send them in return to get new onces
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#8
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Re:deco keeps disconnecting from the main network
2022-09-03 13:16:33 - last edited 2022-09-03 13:16:45

  @pokemon120 

 

Yes, you should return them. Deco M4 is dual band, under normal conditions you should expect to see both 2.4GHz and 5GHz bands under Signal Source. 

 

If you are returning them and not just exchanging, it would make sense to check different seller and/or different Deco model. It might be possible the place you've got these from has a whole shipment of defective Deco M4 devices.

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#9
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Replies: 7

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