Hi @DeanJA, 

I have the X73-DSL and have witnessed a lot of the issues you have stated.

In terms of the events, I notice that the app and router homepage become inaccessible first then devices start dropping off the network, and finally all devices drop and the X73-DSL reboots.

Checking the DSL status page usually shows a huge amount of packet loss also.

I have been discussing this with the senior engineers for months now and although the fixes they have applied have somewhat reduced the reoccurrence it certainly hasn't stopped it.

My advice would be to raise a support request via the Deco app and allow them access to obtain logs etc, in the hope they will find a pattern for the same device in different environments suffering from the same symptoms.

Hello  @BenGinders 

Thanks for that, i contacted the live chat last night who have escalated it to the senior engineers, i created this post as result of the deco dropping connection multiple times waiting in chat queue, but i will likely return the deco today for a refund because it's dropping all the time! 

I thought it was when streaming 4k or downloading large files but it does it when there's little to no activity now, practically unusable.