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Virgin Hub3 to Archer C64 - speed capped at 100Mbps, change of negotiation speed causing no Internet

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Virgin Hub3 to Archer C64 - speed capped at 100Mbps, change of negotiation speed causing no Internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Virgin Hub3 to Archer C64 - speed capped at 100Mbps, change of negotiation speed causing no Internet
Virgin Hub3 to Archer C64 - speed capped at 100Mbps, change of negotiation speed causing no Internet
2023-03-13 10:18:22
Model: Archer C64  
Hardware Version: V1
Firmware Version: 1.11.0 Build 220425 Rel.43193n(4555)

I recently bought an Archer C64 as I was unhappy with the reliability of the Wifi signal on my Virgin Hub 3.

I have a 250Mb line and was getting up to this speed through the Virgin Hub wifi although on an unreliable connection.

 

Have connected my Archer C64 and it's working, however the speed is capped at 100Mbps.

After looking around on forums already I understand I need to change the Internet Port Negotiation Speed - was on Auto Negotiation but changed to 100Mbps/Full Duplex.

 

Since doing this my router has completely lost internet connection from the Virgin Hub.

The only way for me to resolve was to change the setting back to Auto Negotiation which makes the speed go back to <100Mbps.

 

Any advice? As I cannot see any info on the 1000Mbps negotiation speed causing loss of internet connectivity.

 

Any info would be appreciated.

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5 Reply
Re:Virgin Hub3 to Archer C64 - speed capped at 100Mbps, change of negotiation speed causing no Internet
2023-03-13 14:54:53

  @LewisD2820 

 

How are you measuring the download speed?
 

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#2
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Re:Virgin Hub3 to Archer C64 - speed capped at 100Mbps, change of negotiation speed causing no Internet
2023-03-13 14:59:05

  @Cawsie Hi, just a standard speed test. Ookla app on my iPhone and the inbult test on Google Chrome on my laptop

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#3
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Re:Virgin Hub3 to Archer C64 - speed capped at 100Mbps, change of negotiation speed causing no Internet
2023-03-13 15:02:55

  @LewisD2820 

 

are you using a good quality ethernet cable from the hub 3 to the wan port on your router?

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#4
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Re:Virgin Hub3 to Archer C64 - speed capped at 100Mbps, change of negotiation speed causing no Internet
2023-03-13 15:26:48

  @Cawsie I am just using the one provided with the router and haven't tried an alternative yet

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#5
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Re:Virgin Hub3 to Archer C64 - speed capped at 100Mbps, change of negotiation speed causing no Internet
2023-03-13 15:58:02

  @LewisD2820 

if it's a cat 5 cable it only supports 100 mbps.

 

Some say that only one port works on the hub when in modem mode, some others say they all work. Worth trying a different port perhaps.

 

If it was my setup, i'd put it back into router mode then back to modem mode again. 

 

if all else fails post in the Virgin community forum under networking. Plenty of experts on there. 

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