X50 Outdoor

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X50 Outdoor

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18 Reply
Re:X50 Outdoor -Solution
2023-06-30 11:10:56 - last edited 2024-01-19 03:19:37

Update:

[Solution] Deco X50-Outdoor reports offline on the APP while its LED is still green and the internet connection still works fine.

 

This Article Applied to:

Deco X50-Outdoor_V1

 

Phenomenon Description:

Some users might find Deco X50-Outdoor works flawlessly for some days, then suddenly report offline on the APP while it's still working and it is a green light in reality. Usually, a manual restart of Deco X50-Outdoor could make it online on the Deco APP.

 

Solution:

The Official firmware 1.2.3 and above has fixed this issue already. Please make sure your firmware is up-to-date.

 

 

Related Article

Deco X50-Outdoor Won't Reliably Connect to the Mesh after 1.2.1 Firmware Upgrade

Recommended Solution
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#12
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Re:X50 Outdoor
2023-07-07 13:26:40
Hi David, please consider also M5 software convergence (IoT especially) in X50-Outdoor. To be able to fully integrate X50-Outdoor in a Deco M5 network.
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#13
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Re:X50 Outdoor
2023-07-27 18:41:01

  @akapal Hello.  I'm having the same issue with my Outdoor X50.  It works fine when used via Wifi, but when I connected it via ethernet, it works wonderfully for 12 to 48 hours, then drops offline.  Mine is plugged in, no POE.  Sometimes the green light stays on, but the app says offline and there are no devices connected to it via wifi.  I have 4 other Deco devices wired the same way and they all work fine, it is just my Outdoor X50 that drops offline.  The error message says that "We couldn't find the Deco."  I can remove it and add it back in and it will work great for that 12 to 48 hours, then drops.  Updated firmware, rebooted the entire system, tried a different ethernet cable, ports, etc.  Still repeats the error.

 

Thanks,


Jeremy 

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#14
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Re:X50 Outdoor
2023-07-27 19:11:15

  @JeremyJamesX hello

it seems the update 1.2.1 is much better.

if your app doesn't show this update you can manually download it via TP-Link website and update through chrome web browser

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#15
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Re:X50 Outdoor
2023-07-28 12:07:03

  @akapal Hello.  My app says my version is 1.2.2.  I removed my X50 again last night, added it back in and it worked great for the afternoon, but I checked this morning and it went offline again.  According to messages in this thread, it is a known issue.  Any resolution in the works?

 

Jeremy

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#16
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Re:X50 Outdoor
2023-07-28 12:11:34

  @JeremyJamesX it was an issue with 1.0.1

 

maybe you have the outdoor behind a managed switch and happens to use guest on your wifi? because in this configuration it can happen...

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#17
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Re:X50 Outdoor
2023-07-28 12:20:10

  @akapal Hello.  The X50 Outdoor is hard-wired via Ethernet and plugged in to an outlet, so no wifi or POE.  All I have 4 other Deco X75 Pros plugged into the same switch, with 1 of those 4 as the main Deco. Those 4 haved worked great for months, so it is only this X50 Outdoor that is having these issues.  Any advice?

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#18
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Re:X50 Outdoor
2023-07-28 12:24:38
yes, try to use access point mode instead of router on yourdeco for a little bit to see if it resolves your issue, if it is a managed switch it needs configuration, otherwise dont use d-link switch. if you have guest network on decos also turn it off for test
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#19
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