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Can't unlink my device

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Can't unlink my device

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Can't unlink my device
Can't unlink my device
2023-07-16 21:42:00 - last edited 2023-07-18 06:52:53
Tags: #Unbind
Model: Archer AX50  
Hardware Version: V1
Firmware Version:

Hi all, 

 

Recently sold a tplink AX55 and.thr buyer cannot login to it . He gets an error "cannot login to this router since you are not a manager of it. Please ask the owner to add you to the managers list."

 

I have deleted my TP-Link account so I don't think I can help him. Is there a solution for this? We tried factory resetting 2x to no avail. 

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Re:Can't unlink my device
2023-07-16 22:56:57 - last edited 2023-07-16 23:49:55

  @Dj1979 

 

In general there's a procedure to unbind your router from a TP-Link cloud account, before deleting the account - check this solution.

If you have already deleted the TP-Link account bound to the router, you should contact your local support for assistance.

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