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Degraded wifi on TPlink AX23 AX1800

Degraded wifi on TPlink AX23 AX1800

Degraded wifi on TPlink AX23 AX1800
Degraded wifi on TPlink AX23 AX1800
2023-09-14 01:26:21
Tags: #WiFi
Model: Archer AX23  
Hardware Version: V1
Firmware Version: 1.1.0 Build 20230725 Rel. 55602(5553)

Hi! is there anyone here using a TPlink AX23 AX1800 WIFI6 router? just wanted to check if what I'm experiencing is a hardware limitation or not.

I have my AX23 connected to a 700Mbps line from my ISP but when I try to do some speed test on my laptop connected to AX23 via WIFI6 I can only get 300-450Mbps. I have tried the following after searching through possible solutions:

 

- Turned off smart connect - kept 5ghz open

- Manually set 700Mbps on QoS

- Used default and several other DNS

- made sure the channel used is free

- Restored to factory settings

 

I have also tried several scenarios and only when I'm connected via AX23 - WIFI has a degraded output. AX23 and ISP router are just beside each other and did the tests in the same room.

 

- laptop connected to ISP router wired - 650-700Mbps

- laptop connected to ISP router WIFI(5GHz) - 600-670Mbps

- laptop connected to AX23 wired - 650-700Mbps

- laptop connected to AX23 WIFI(5GHz) - 300-450Mbps

 

Hope someone can shed some light in my problem, or finally tell me that this is a hardware limitation. Thanks!

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#1
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9 Reply
Re:Degraded wifi on TPlink AX23 AX1800
2023-09-14 07:08:02

  @Enko 

 

Hello, may I know the model no. of the wireless network adapter in your laptop? 

Please check the wireless link speed between the AX23 router and the laptop:

How to check the associated/link speed on a wireless client

 

In addition, please disable QoS and make sure only one device is connected when running the speed test.

 

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#2
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Re:Degraded wifi on TPlink AX23 AX1800
2023-09-14 09:13:19 - last edited 2023-09-14 09:13:50

  @Sunshine 

 

SSID:    
Protocol:    Wi-Fi 6 (802.11ax)
Security type:    WPA2-Personal
Manufacturer:    Intel Corporation
Description:    Intel(R) Wi-Fi 6 AX201 160MHz
Driver version:    22.90.0.5
Network band:    5 GHz
Network channel:    157
Link speed (Receive/Transmit):    1081/1201 (Mbps)
Link-local IPv6 address:    
IPv4 address:    192.168.0.183
IPv4 DNS servers:    192.168.0.1 (Unencrypted)
Physical address (MAC):    
 

 

Just did another factory reset couple or hours ago so everything is in default setting atm. QoS is disabled.

 

Speedtest connected to AX23 - WiFi

 

 

To compare when connected to isp router - WiFi 

 

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#3
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Re:Degraded wifi on TPlink AX23 AX1800
2023-09-15 01:50:01

  @Enko 

Hi, thank you very much for the reply.

To assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#4
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Re:Degraded wifi on TPlink AX23 AX1800
2023-09-15 07:48:22

  @Sunshine 

 

Appreciate the support. Thank you.

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#5
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Re:Degraded wifi on TPlink AX23 AX1800
2023-11-05 18:57:52

  @Enko could you post the information you get from support as I'm in the same boat and would like to know if there are any secret settings etc.

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#6
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Re:Degraded wifi on TPlink AX23 AX1800
2024-04-02 02:53:15

 I have the same problem with my Ax23. what was their response? 

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#7
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Re:Degraded wifi on TPlink AX23 AX1800
2024-04-02 03:04:07

@PoweredByVeg 

 

@BenTee 

 

Unfortunately we are not able to resolve this, they gave my a firmware so they can further assess and access my router to see some parameters. The discussion mainly went around the signal strength and channel quality in my area. Honestly I was expecting this to be resolved by a firmware update or something.

I ended up moving to another brand (ASUS) and never had the issue anymore (router sitting on the same location with my AX23, and using the same 5Ghz channel). 

 

I'm still interested though if anyone finally finds a solution to this problem.

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#8
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Re:Degraded wifi on TPlink AX23 AX1800
2024-04-05 15:37:56

  @Sunshine I have the same problem.

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#9
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Re:Degraded wifi on TPlink AX23 AX1800
2024-05-27 11:53:05

  @Enko I have the same problem. someone report this product as this is a huge waste of money.

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#10
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