PPPoE connection drops every 2 hours

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PPPoE connection drops every 2 hours

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PPPoE connection drops every 2 hours
PPPoE connection drops every 2 hours
2023-09-19 14:34:11 - last edited 2023-09-22 07:44:01
Model: Archer AX55 Pro  
Hardware Version: V1
Firmware Version: 1.2.2 Build 20230803 rel.35127(4555)

Hi there

 

I'm currently having an issue with my AX55 Pro router, I have it configured so it connects to my ISP (Sky Ireland) via PPPoE (only connection available for this ISP where I live) I'm able to connect and my internet works fine however I've noticed that my connection drops every so often for like 30 seconds to a minute and resumes 

 

The router doesn't reboot as far as i know from looking at the logs

 

2023-09-19 14:44:20 QoS INFO [10680] Service start

2023-09-19 14:44:16 Led Controller INFO [1108] Start to run WAN1_ON

2023-09-19 14:44:16 Led Controller INFO [1108] Start to run WAN0_OFF

2023-09-19 14:44:15 Led Controller INFO [1108] Start to run LAN_ON

2023-09-19 14:44:12 UPnP INFO [12761] Service start

2023-09-19 14:44:11 UPnP INFO [12761] Service stop

2023-09-19 14:44:06 QoS INFO [10680] Function enabled

2023-09-19 14:44:06 QoS INFO [10680] Service stop

2023-09-19 14:44:03 Remote Management INFO [11175] Service stop

2023-09-19 14:43:59 Led Controller INFO [1108] Start to run WAN1_OFF

2023-09-19 14:43:59 Led Controller INFO [1108] Start to run WAN0_ON

2023-09-19 14:43:59 Led Controller INFO [1108] Start to run LAN_ON

2023-09-19 14:43:58 NAT INFO [10302] Initialization succeeded

2023-09-19 14:43:57 NAT INFO [10302] Initialization succeeded

2023-09-19 14:43:48 PPP INFO [8996] ppp receive IPCP ACK

2023-09-19 14:43:48 PPP INFO [8996] ppp send IPCP Req options(addr=78.17.114.202;)

2023-09-19 14:43:48 PPP INFO [8996] ppp receive IPCP NAK options(addr=78.17.114.202;)

2023-09-19 14:43:48 PPP INFO [8996] ppp send IPCP Req options(addr=0.0.0.0;)

2023-09-19 14:43:48 PPP INFO [8996] ppp receive CHAP Success: CHAP authentication success

2023-09-19 14:43:48 PPP INFO [8996] ppp send CHAP Response name=abcdefgh@skydsl

2023-09-19 14:43:48 PPP INFO [8996] ppp receive CHAP Challenge name=pe73-crk-eu

2023-09-19 14:43:48 PPP INFO [8996] ppp send LCP ACK

2023-09-19 14:43:48 PPP INFO [8996] ppp receive LCP Request options(mru=1492;authtype=PPP_CHAP|type(MD5);magic=0x3a278358;)

2023-09-19 14:43:48 PPP INFO [8996] ppp receive LCP ACK

2023-09-19 14:43:48 PPP INFO [8996] ppp send LCP Request options(mru=1492;magic=0xd989d60d;)

2023-09-19 14:43:48 NAT INFO [8909] Initialization succeeded

2023-09-19 14:43:48 NAT INFO [8909] Initialization succeeded

2023-09-19 14:43:45 PPP INFO [8996] ppp receive LCP ACK

2023-09-19 14:43:45 PPP INFO [8996] ppp send LCP Request options(mru=1492;magic=0xd989d60d;)

2023-09-19 14:43:45 PPP INFO [8996] pppoe receive PADS sess-id(1)

2023-09-19 14:43:45 PPP INFO [8996] pppoe send PADR Host-Uniq(2324)

2023-09-19 14:43:45 PPP INFO [8996] pppoe receive PADO form AC-MAC(14:7b:ac:b3:64:cf)

2023-09-19 14:43:45 PPP INFO [8996] pppoe receive PADO AC-Name(pe73-crk-eu)

2023-09-19 14:43:45 PPP INFO [8996] pppoe send PADI Host-Uniq(2324)

2023-09-19 14:43:45 PPP INFO [8996] pppoe send PADT due to(resending PADI)

2023-09-19 14:43:45 PPP INFO [6648] pppoe receive PADT

2023-09-19 14:43:45 PPP INFO [6648] ppp receive LCP TermReq

 

I'm looking for it to stop refreshing every 2 hours as it's disrupting my network

Any more info required please ask

Any help would be much appreciated

Thank you

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#1
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1 Accepted Solution
Re:PPPoE connection drops every 2 hours-Solution
2023-09-20 14:36:16 - last edited 2023-09-22 07:44:01

  @Sunshine 

Hey just an update to it, it has now stayed up for 14 hours this time and is yet to drop, i think the issue has resolved itself, i will however try these steps if the issue arises again thank you for the assist

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Re:PPPoE connection drops every 2 hours
2023-09-20 11:56:44

  @Rekeb 

 

Hello, thank you very much for posting on TP-Link Community.

1. When the issue happens, did you notice the Internet LED turns red or orange?

2. Since it happens regularly every 2 hours, did you contact the ISP to check if there is any issue or related settings on their end?

3. If you connect a computer directly to your ISP modem and configure PPPoE on the computer, is there any similar issue every 2 hours?

You could follow this guide to configure PPPoE on computers: 

How to set up a PPPoE connection on Windows 8&10

How to configure PPPoE connection on Mac pro

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#2
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Re:PPPoE connection drops every 2 hours-Solution
2023-09-20 14:36:16 - last edited 2023-09-22 07:44:01

  @Sunshine 

Hey just an update to it, it has now stayed up for 14 hours this time and is yet to drop, i think the issue has resolved itself, i will however try these steps if the issue arises again thank you for the assist

Recommended Solution
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#3
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Re:PPPoE connection drops every 2 hours
2023-09-22 07:43:56

  @Rekeb 

 

Thanks a lot for the update, glad to hear that it is much more stable now. If you need any further help, please let us know.

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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