Deco Network

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Deco Network

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Deco Network
Deco Network
2023-10-31 13:47:42 - last edited 2023-11-01 03:08:26
Model: Deco M4  
Hardware Version:
Firmware Version: 3.6.7

Hi i have two of my M4 decos one of them is the main deco on my system and the other one is not as its not even plugged in. How can i delete the unplugged one so i can use it please.

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#1
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1 Accepted Solution
Re:Deco Network-Solution
2023-10-31 15:20:15 - last edited 2023-11-01 03:08:26

  @Pip60 

 

On second thought, it appears you have two networks configured. I wish you wouldn't hide all useful info from your screenshot. If this is the network that you want to delete, follow this document: How to delete a network on the Deco app

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#7
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8 Reply
Re:Deco Network
2023-10-31 14:12:44

  @Pip60 

 

Do you see powered off (unplugged) Deco in Deco app as OFFLINE, or do you not see it in Deco app at all?

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#2
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Re:Deco Network
2023-10-31 14:22:39

  @Pip60 There are two devices in offline clients one is a network device and the other is an unknown device but its not either of those. It only shows under owner along with the one thats the main deco.

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#3
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Re:Deco Network
2023-10-31 14:32:23

  @Pip60 

 

It will not be in "Offline clients," that list is for devices connected to Deco mesh.

 

I powered off one of my Deco M5, named Study, this is what I see in Deco app:

 

 

 

 

Do you see your unplugged Deco on that page in your Deco app? If not, please share screenshot of that page from your Deco app.

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#4
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Re:Deco Network
2023-10-31 14:55:18

  @Alexandre. Thats not what i mean at all. Under my account i click on owner it shows two decos one connected as main deco and the other not connected. So until i can get rid of the unconnected one i cnat use that deco at all.

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#5
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Re:Deco Network
2023-10-31 15:09:30

  @Pip60 

 

Follow this document, section Reset a Deco unitHow Do I Reboot or Reset My System?

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#6
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Re:Deco Network-Solution
2023-10-31 15:20:15 - last edited 2023-11-01 03:08:26

  @Pip60 

 

On second thought, it appears you have two networks configured. I wish you wouldn't hide all useful info from your screenshot. If this is the network that you want to delete, follow this document: How to delete a network on the Deco app

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#7
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Re:Deco Network
2023-10-31 15:24:38

  @Alexandre. That wont help i have already rebooted network plus the deco i want to delete is not even connected it has been in its box for weeks. I have had trouble with TP link for weeks now devices just take themselves of line even when they are not and show as online when they have been offline for hours. At the moment the phone i have with app on is currently offline according to Deco App.

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#8
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Re:Deco Network
2023-10-31 15:27:13

  @Alexandre. Thank you that worked.

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#9
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