Router restarts itself when starting VPN connection on my laptop
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My router restarted itself when I connected to the VPN on my laptop.
Note: I am using built-in VPN in windows 11
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Hi, you are trying to connect a remote VPN Server when connecting the laptop to AX10 router, right? is it connected via wired connection or via WiFi?
The VPN is PPTP VPN or L2TP VPN etc.? and who is the VPN Provider? Please also confirm the hardware version of your AX10, is it V1 or V1.2?
After confirming the above information, we will run similar tests to see if the issue can be reproduced on our end.
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Thanks for your swift response.
yes, I am using my company laptop and connected via WIFI to the router.
My VPN type is "L2TP/IPSec with pre-shared key" (can also be called "L2TP with IPsec Policy")
The VPN provider is "Ironbridge Engineering (locally hosted by company) - through a draytek VIgor2926 router at address syd.ironbridge.engineering"
The hardware versions is V1.2.
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Hi, we would like to escalate your case to the support engineers, and they will help follow it up, if you are willing to do further analysis, please check your inbox and respond.
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Hi, the senior engineers are available on business days only, thus didn't reply on the weekend, you could expect a reply today on Monday.
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I have the same problem with my AX11000.
Internet connection type on router is dynamic IP. When I establish a VPN connection on my Mac (L2TP over IPSec) the router drops Wi-Fi after about two minutes. It drops Wi-Fi at all for a few seconds, disconnecting all devices connected via wi-fi. Then wi-fi is going up again.
Firmware version: 1.3.4 Build 20230906 rel.74809(4555), hardware version: Archer AX11000 v1.0.
Wi-fi settings: OFDMA on, Smart Connect on, security: WPA3-Personal+WPA2-PSK[AES].
This problem did not existed in older firmware, it seems this is a software issue.
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KVentz wrote
I have the same problem with my AX11000.
Internet connection type on router is dynamic IP. When I establish a VPN connection on my Mac (L2TP over IPSec) the router drops Wi-Fi after about two minutes. It drops Wi-Fi at all for a few seconds, disconnecting all devices connected via wi-fi. Then wi-fi is going up again.
Firmware version: 1.3.4 Build 20230906 rel.74809(4555), hardware version: Archer AX11000 v1.0.
Wi-fi settings: OFDMA on, Smart Connect on, security: WPA3-Personal+WPA2-PSK[AES].
This problem did not existed in older firmware, it seems this is a software issue.
Hi, in your case, the router doesn't restart, only WiFi connections disconnect on all client devices, right?
Are you still able to see the WiFi from the available wireless network list?
Will the wired connection to the router is also affected or not?
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Sunshine wrote
Hi, in your case, the router doesn't restart, only WiFi connections disconnect on all client devices, right?
Are you still able to see the WiFi from the available wireless network list?
Will the wired connection to the router is also affected or not?
Yes, WiFi connections disconnect on all client devices and WiFi is disappearing from the available wireless network list for a few seconds. But the router doesn't restart, only wifi.
I don't actually have wired connection to the router, so I can't check it.
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KVentz wrote
Sunshine wrote
Hi, in your case, the router doesn't restart, only WiFi connections disconnect on all client devices, right?
Are you still able to see the WiFi from the available wireless network list?
Will the wired connection to the router is also affected or not?
Yes, WiFi connections disconnect on all client devices and WiFi is disappearing from the available wireless network list for a few seconds. But the router doesn't restart, only wifi.
I don't actually have wired connection to the router, so I can't check it.
Hi, please try to disable smart connect, change the router WiFi channels, then test if the issue still happens.
If so, could you please try downgrading to the latest firmware 1.3.3 Build 20230719 for comparison?
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