Can´t connect to internet

Can´t connect to internet

Can´t connect to internet
Can´t connect to internet
2024-03-09 11:17:37 - last edited 2024-03-09 13:55:32
Model: Deco M5  
Hardware Version:
Firmware Version:

I have a network with 3 Deco 5. I have one (the newest) laptop where I get the message that the Wi-Fi uses an outdated securitystandard and it does not connect.

We have two more laptops and two mobile phones that can connect without any problem. 

Stangely enough everything worked just fine a couple of days ago.

Does anybody have a solution?

 

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#1
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1 Accepted Solution
Re:Can´t connect to internet-Solution
2024-03-09 13:54:53 - last edited 2024-03-09 13:55:32

  @Alexandre. 

WPA2

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#3
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16 Reply
Re:Can´t connect to internet
2024-03-09 13:30:04

  @Svantes 

 

In Deco app, touch WiFi Setting button, then touch Main Network (SSID), new page will open: what do you have there under Security setting? 

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#2
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Re:Can´t connect to internet-Solution
2024-03-09 13:54:53 - last edited 2024-03-09 13:55:32

  @Alexandre. 

WPA2

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#3
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Re:Can´t connect to internet
2024-03-09 14:02:46

  @Svantes 

 

This is correct one. Are you sure that laptop is trying to connect to Deco mesh and not to some public/open WiFi nearby? 

 

Delete (forget) all saved WiFi networks on that laptop and configure it with Deco Main Network only. 

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#4
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Re:Can´t connect to internet
2024-03-09 14:06:46
OK.
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#5
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Re:Can´t connect to internet
2024-03-09 14:17:58

  @Svantes I have erased the networks and reinstalled the proper one again.

Still the same result - connected to Wi-Fi but not to internet.

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#6
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Re:Can´t connect to internet
2024-03-09 14:26:58 - last edited 2024-03-09 14:27:32

  @Svantes 

 

Is this Windows 11 laptop? 

 

Is it office laptop you use at home or your personal laptop?

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#7
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Re:Can´t connect to internet
2024-03-09 14:29:30

  @Alexandre.Yes it is. 

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#8
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Re:Can´t connect to internet
2024-03-09 14:32:50

Alexandre. wrote

  @Svantes 

 

Is this Windows 11 laptop? 

 

Is it office laptop you use at home or your personal laptop?

  @Alexandre. 

 

Is it "Yes" for both questions?

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#9
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Re:Can´t connect to internet
2024-03-09 14:34:45

  @Alexandre. Yes to both questions

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#10
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Re:Can´t connect to internet
2024-03-09 14:35:39

  @Svantes I use it at home

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#11
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