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AX1500 connection to TCL tv unstable

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AX1500 connection to TCL tv unstable

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AX1500 connection to TCL tv unstable
AX1500 connection to TCL tv unstable
2024-03-29 17:14:11 - last edited 2024-04-08 08:52:11
Model: Archer AX1500  
Hardware Version: V2
Firmware Version: 1.3.9 Build 20230728 Rel. 45716(5553)

Hi Support,

 

Just bought the router archer ax1500 ,  my TCL TV connection via wifi unstable, connected to wifi but very slow, sometimes disconected. 

 

TCL TV  43a30 is google tv .  previously using xiaomi wifi router the connection is fine, try with other brand router wifi is also ok.

 

i have tried to turn of the smart connect, change the channel and others config. but still the same.

 

 

Kindly your help.

 

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1 Accepted Solution
Re:AX1500 connection to TCL tv unstable-Solution
2024-04-01 07:15:09 - last edited 2024-04-08 08:52:11

  @rushman 

 

Hi, 

 

For wireless client devices unstable:

    1) Make sure the Router is properly placed, it should be put in open area instead of inside a cabinet or shelf

    2) For 2.4GHz wireless client devices, adjust 2.4GHz channel width into 20MHz, for 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz to avoid interference.

 

If the issue still happens with the TCL TV only, other wireless clients are all working fine, please confirm the following details:

1. How far is it between the TCL TV and the router and is there any walls or other obstacles between them?

2. The TCL TV is usually connected to 2.4G WiFi or 5G WiFi? It is recommended to connect to 5G WiFi if supported since 2.4G usually has too much wireless interference

3. Is there any range extender or access point in the same network?

4. How many client devices are usually connected to the router? only the TCL TV is affected by this issue, right?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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Re:AX1500 connection to TCL tv unstable-Solution
2024-04-01 07:15:09 - last edited 2024-04-08 08:52:11

  @rushman 

 

Hi, 

 

For wireless client devices unstable:

    1) Make sure the Router is properly placed, it should be put in open area instead of inside a cabinet or shelf

    2) For 2.4GHz wireless client devices, adjust 2.4GHz channel width into 20MHz, for 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz to avoid interference.

 

If the issue still happens with the TCL TV only, other wireless clients are all working fine, please confirm the following details:

1. How far is it between the TCL TV and the router and is there any walls or other obstacles between them?

2. The TCL TV is usually connected to 2.4G WiFi or 5G WiFi? It is recommended to connect to 5G WiFi if supported since 2.4G usually has too much wireless interference

3. Is there any range extender or access point in the same network?

4. How many client devices are usually connected to the router? only the TCL TV is affected by this issue, right?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
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