Archer C6 is malfunctioning

Archer C6 is malfunctioning

Archer C6 is malfunctioning
Archer C6 is malfunctioning
a week ago
Model: Archer C6  
Hardware Version: V4
Firmware Version: 1.13.5 Build 240222 Rel.50991n(5553)

I have a problem with my router where it stops responding for a few seconds to a few minutes.

When this happens my internet doesn't work and I am unable to access the router's configuration page at 192.168.0.1 or tplinkwifi.net.

Even if I am able to login, the config page doesn't load properly.

Please watch this video demonstrating the problem:

https://drive.google.com/file/d/1nwsLbS4rq-2gmU4L-9hQfdySnlCWLfFE/view?usp=drive_link

 

Problem started after updating the firmware to the latest version.

Resetting the router to factory settings didn't solve this issue.

My router details are as follows:
 
Model: Archer C6(IN) Ver 4.8
Firmware Version: 1.13.5 Build 240222 Rel.50991n(5553)
 
Your India website doesn't show links for my router model's firmware, it shows firmware for US version.

I had emailed TP-Link customer support for help in this matter on 18-April but no one has responded so far.

Please provide me links to firmware for current version and previous version so I can try reinstalling the firmware manually to see if the issue is due to botched update/install.

If nothing works I will take it to a service center.
Thank you.

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Re:Archer C6 is malfunctioning
a week ago

  @akaban 

 

Thank you so much for taking the time to post the issue on TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. 

Please check your email box and ensure the support email is well received. Thanks!

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