SG3210X-M2 just magically stopped working this morning
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.SG3210X-M2 just magically stopped working this morning
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I have the SG3210X-M2 switch. Not the SG3210XHP-M2 switch, but the SG3210X-M2 switch with no PoE ports.
One issue I've faced is that any device with an unknown/new MAC address connected to any of the switch's ports won't work. What I've had to do is disable and re-enable the port the unknown/new MAC address is connected to, or reboot the switch. The switch sees the new MAC address, but won't pass traffic to it unless I disable and re-enable the port or reboot the switch.
Then this morning at 5AM while I was sleeping, the switch magically stopped passing traffic to all of the devices connected to the ethernet ports. My access point and several computers connected directly to the switch stopped working. Oddly enough, the only ports still working were the SFP ports.
I have one SFP port connected to a Unifi Dream Machine Pro router using a DAC cable, and the other SFP port is connected directly to a Mac Mini using an SFP+ transceiver. The Mac Mini works just fine and I confirmed I can get internet access.
The 8 ethernet ports were lit up and showing link activity, but the devices connected to it were unable to connect to the network or internet. I had to connect my wireless access point and a couple other devices directly to the Dream Machine Pro just so my devices had network connectivity again.
What gives? It seems like I've constantly had issues with this switch since day one and I've only had it for 3-4 months. I found a work around for the first issue I experienced, but this time I have nothing for this new issue.
I also just tried factory resetting the switch, but that didn't fix the issue. I'm at my wits' end.
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That's too bad. Which firmware did you have running on it?
It's strange, I was going to box up my switch and send it for RMA, but then decided to test it again. All of a sudden the ports started working again. Some of the issues I've experienced with this switch are just strange. I'm really hoping the firmware update addressed some of the issues I was experiencing.
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It was latest firmware I could update to through Omada controller... 1.0.1... But I've removed it from the controller now so I couldn't tell you for sure.
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I'd assume it's still 1.0.1 even if you removed it from the controller. There's no reason for that to downgrade if it's used as a standalone switch.
TP-Link indicated to me that they wouldn't receive new/replacement switches for a few weeks, so I'd have to wait a bit for the replacement. Hopefully you get your replacement right away.
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Hi @G0tta_be_KD
Thanks for posting in our business forum.
G0tta_be_KD wrote
I was previously connecting directly to the switch to manage it. Last night I setup an Omada Controller and added the switch to it so I could manage it through that. Immediately, I noticed there was a pending firmware update. The firmware version for the switch was 1.0.1 Build 20231013 Rel.69747.
Why is this firmware update not available on the TP-Link support page for the switch? Will future updates only be available through the Omada controller, or will they be made available on the TP-Link site? Also, where can I find release notes for firmware update 1.0.1 Build 20231013 Rel.69747?
Confirmed with the web team. They have put this 1.0.1 on the web now. There is no issue with the firmware.
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