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Can not access to some specific websites when using wifi network from new wifi router TP-Link

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Can not access to some specific websites when using wifi network from new wifi router TP-Link

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Can not access to some specific websites when using wifi network from new wifi router TP-Link
Can not access to some specific websites when using wifi network from new wifi router TP-Link
2024-06-09 16:44:29
Model: Archer AX12  
Hardware Version: V1
Firmware Version: 1.1.22 Build 20240311 Rel. 73956(4555)

Hi guys,

Today I successfully connected the wifi router to my ISP modem but unfortunately losing some availabilities to reach a few specific websites. I tried to turn off firewall and parent control settings but still no use. If I swapped back to use wifi connection from the ISP modem, I can access normally. Please address me the way to fix this.

 

Many thanks

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Re:Can not access to some specific websites when using wifi network from new wifi router TP-Link
2024-06-12 01:53:03

  @EthanSniesh 

 

Hi, thanks for posting question here.

If you can access other websites/Apps without any issues but having trouble accessing specific websites/Apps, please refer to the following steps for troubleshooting.
    1. Disconnect the Router from your Modem and connect your PC directly into the Modem, verify if the PC could access this specific websites/Apps, it might be an ISP issue if your PC is not able to access this specific website/Apps.
    2. If you have the Real-Time protection of HomeShield Pro enabled, please check the Real-Time protection history, if the specific website is blocked by mistake, please reach out to TP-Link support for resolution.
    3. Check the Parental Control settings, including content filtering and website blocking.
    4. Try a Mac Clone of your PC if your PC is able to access the site when connected into the modem directly. Login to the router's web management interface and go to Advanced > Network > Internet > "MAC Clone", select your PC's mac address for cloning.

Or you may follow this troubleshooting guide directly: What should I do if I cannot open specific websites?

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