Can't unblock previously blocked device
I had blocked a device that was connected to one of my decos with a wired connection. I then removed the device from the blocked list but can't get the device to reconnect.
I have tried to disable beam forming and fast roaming, rebooted all deco devices and also the blocked device but can't get it to connect
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi,
Please also check if you have set parental control for this device.
You can also let the device forget the network and reconnect.
Will certain devices have this issue, or all devices have the same problem?
- Copy Link
- Report Inappropriate Content
@Sunshine I checked and there are no parental controls set.
Are you talking about the blocked device forgetting the network? If so, the device does not have capability to remember networks. It's a youview TV box and has 2 method s to connect via wired connection, automatic and manual. I have tried both and it won't connect.
Not sure if it's all devices as this is the only one I have blocked. Wouldn't want to try another device in case I can't get it to connect either.
- Copy Link
- Report Inappropriate Content
Hi,
Thanks for the info.
Please confirm if the TV can get an IP address from the Deco.
If it cannot get an IP address, please also check the IPTV settings. How to Configure IPTV function on Deco.
If it is connected and can be seen in the client list, and can also get an IP address but have no internet access, please also share the IP address it gets automatically.
- Copy Link
- Report Inappropriate Content
No the device cannot get an IP address from the deco. The device no longer appears in the client list
- Copy Link
- Report Inappropriate Content
Hi,
If it is not shown in the client list, please also check if the IPTV settings is enabled. If so, please disable it. Or you can test other Ethernet ports on Deco.
How to Configure IPTV function on Deco.
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240635233, please check your email box and ensure the support email is well received.
Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
- Copy Link
- Report Inappropriate Content
@Sunshine just to update this thread. The IPTV settings in my setup are disabled. I will update the thread as suggested when/if a solution is found thanks
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 617
Replies: 6
Voters 0
No one has voted for it yet.