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Problème avec l application Deco

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Problème avec l application Deco

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Problème avec l application Deco
Problème avec l application Deco
2024-06-16 18:44:09
Model: Deco X50  
Hardware Version:
Firmware Version: 1.2.0

Bonjour,

Je n'arrête pas d'avoir des soucis avec l application Déco sur Android, dès que je vais sur l'application, mes décos deviennent rouge et l application est inaccessible. Je suis obligé de redémarrer 

La même chose si je choisis le wifi iot pour ma domotique, il me dit que je suis connecté mais pas d'internet alors ça plante et les décos redémarrent 

J ai 4 décoX50 et un Decox50 outdoor 

Avez vous déjà rencontré des soucis avec l'application ? 

Même en la supprimant et en l'installant à nouveau, ça foire tout le temps 

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Re:Problème avec l application Deco
2024-06-17 05:54:19

  @Laurent75 

Hi,

 

Do you mean that the Deco works normally but as long as you log into the Deco APP, the light on the Deco will become red and also have no internet?

Please make sure it is the latest APP version, and also test with other phones or tablets.

 

If the issue only happens with this certain device, please also provide us the model number and os version of it.

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Re:Problème avec l application Deco
2024-06-17 15:55:10

  @Sunshine 

Hi

that's good, as long as I don't go to the application I have no problem
If I register a new home automation device, reserve an IP address, travel in the application, everything disconnects and this happens with another mobile phone or tablet
The application is up to date and the Decos are too
When this happens it’s my 5 Decos that are red

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