Omada Portal Slow Loading

Omada Portal Slow Loading

Omada Portal Slow Loading
Omada Portal Slow Loading
2024-06-25 14:54:27
Hardware Version: V5
Firmware Version: 5.14.20.9

Hi,

 

we are using the omada controller with voucher portal in most of our high- and middleschools. after complaining coming in that the voucher portal in one highschool is slow we tried everything. from routing, dns and even reinstalling the controller. a colleague in our department used wireshark and found a lot of tcp re-transmissions. next step was to upload the demo-template of the voucher-site which is supplied as a download in the controller itself. the site is working fine. the only thing we had changed in the default-voucher-page is the logo and the text on the button. nothing else is changed. even if we dont touch the default-site the loading time will go up. if we change back to the demo-site it is working instant and flawless.

 

maybe we can get some help.

 

Michael

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Re:Omada Portal Slow Loading
2024-06-26 03:51:48 - last edited 2024-06-26 03:55:03

Hi  @Nebulaner 

 

Just want to confirm, you download the template from Controller->Portal Customization page? Or actually you just edit the current page? 

 

And the slow loading happens on all client devices? 

 

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Re:Omada Portal Slow Loading
2024-06-26 09:05:08

  @Fae we used the template from your marked download button. this template works perfect. but if we are using the "portal customization" with the option "edit current page" and even dont change a thing the site is not loading flawless. it happens on all devices from apple, android to normal windows-laptops. we had a lot of java-script showing up in wireshark.

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Re:Omada Portal Slow Loading
2024-06-28 06:21:52

Hi @Nebulaner 

 

We had the test in our lab, however there is no difference in loading time between changing the logo/button text and not changing it.

 

May I have a screenshot of your settings, so I can try to re-produce it on my end? Could it be related to the language? If you are not using English for the text, please try put in English and see what will happen. 

Nebulaner wrote

  @Fae we used the template from your marked download button. this template works perfect. but if we are using the "portal customization" with the option "edit current page" and even dont change a thing the site is not loading flawless. it happens on all devices from apple, android to normal windows-laptops. we had a lot of java-script showing up in wireshark.

 

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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