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BT TV IGMP 'buffering' frequently

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BT TV IGMP 'buffering' frequently

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
BT TV IGMP 'buffering' frequently
BT TV IGMP 'buffering' frequently
2024-07-12 22:11:15
Tags: #IGMP
Model: Archer AX53  
Hardware Version: V1
Firmware Version: 1.2.4 Build 20240509 rel.64683

Hi all,

 

I'm trying to get my BT TV working through the Archer AX53 router directly connected to my ONT. With IGMP snooping and Proxy enabled the stream comes through and seems okay. However every 10 seconds or so the stream stops and comes back after roughly 2 seconds and continues for another 10 seconds. This makes the stream unwatchable.

 

Connecting the BT provided router to the ONT and then the Archer router to the BT router with all wireless disabled on the BT router the BT TV stream comes through perfectly with no issues but this gives me a double NAT as there is no way to set the BT provided router in bridge mode.

 

Just wondering if anyone has a setup working with this router connected straight to the ONT? 

 

Doing some investigation on the BT forums I have found this:

https://community.bt.com/t5/Home-setup-Wi-Fi-network/IPTV-settings-on-ER605/td-p/2270301/page/2

 

It seems to suggest a second connection is needed on the WAN. Is that doable with this router?

 

Thanks in advance for any help!

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4 Reply
Re:BT TV IGMP 'buffering' frequently
2024-07-15 07:40:15

  @JoeMcGrath 

 

Hi, thanks for posting question here.

It is a pity that Archer AX53 does not support multi-WAN connection.

You may check your settings referring to P69-P70 in the User Guide.

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
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Re:BT TV IGMP 'buffering' frequently
2024-07-15 08:47:55

  @Marvin_S 

 

Thank you for the response. That is a shame. I've checked through pages 69 and 70 of the user manual and I have already checked those settings unfortunately. I have tried every combination I could think of the stream works in V2 and V3 mode but just looses connection with a IPC6023 error which on BT forums appears to a multicast issue. But nothing I can do in the IGMP settings appears to prevent the loss of connection. It's weird that the connection works fine when coming through the BT Router but not direct through the ISP modem even though the BT router is just acting as a bridge. Is there anything else I could try?

 

Kind regards,

Joseph.

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Re:BT TV IGMP 'buffering' frequently
2024-07-18 09:09:51

  @JoeMcGrath 

 

Hi Joseph,

To assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
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#4
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Re:BT TV IGMP 'buffering' frequently
2024-07-18 10:29:31

  @Marvin_S 

 

Hi Marvin, thank you for this. Hopefully we can get this router working for anyone else who may have a similar issue!

 

Joseph.

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