Archer AX20 Microsoft Teams rooms not connecting.

Archer AX20 Microsoft Teams rooms not connecting.

Archer AX20 Microsoft Teams rooms not connecting.
Archer AX20 Microsoft Teams rooms not connecting.
2024-10-07 17:40:42
Model: Archer AX20  
Hardware Version:
Firmware Version: 1.10

I have a TP-Link Archer AX20 setup in an office providing isp connection over a vlan as required per the isp, having connection issues with Microsoft Teams rooms on the network and we have troubleshooted firewall and other related devices  to confirme they are not the issue. The problem was resolved for awhile by doing a factory config reset but after a power outtage the issue has resumed. This is one of two devices with this exact same setup in a different office and the other has not had one problem. We originally had an AX55 in this setup but had the same issue so we mirrored our other office to resolve and it still seems to work for awhile and then be inconsistent. So my question is, is there any sort of protocol or config item that has been known to cause issues with microsoft teams meeting rooms? normal teams clients work fine but not the logitech rallybar/tap adapter teams rooms. Been working this issue for awhile and just wanted to know if there was any insight you guys could provide, thank you.

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Re:Archer AX20 Microsoft Teams rooms not connecting.
3 weeks ago

  @APLL_NAMIT 

 

Hi, thanks for posting question here.

According to your description, t is more suggested to contact technical support of Microsoft Teams rooms.

May I confirm where you installed Microsoft Teams rooms? If on a PC, did you ever try to change DNS on it?

 

 

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