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Can’t see decos on app using new phone m4

NathanJanuary

3 weeks ago - last edited 3 weeks ago

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Registered: 2024-10-30

Can’t see decos on app using new phone m4

3 weeks ago - last edited 3 weeks ago

Tags: #Deco App Related

Model: Deco M4

Hardware Version: V4

Firmware Version:

Hi. I have two houses both with deco routers.

I have a new phone and installed the dec app, logged into my account and my two installations are not showing and the app is asking me to setup new decos. How do I transfer the previous connections from the old phone to the new phone

2 Reply

NathanJanuary

LV1

3 weeks ago

Posts: 2

Helpful: 0

Solutions: 0

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Registered: 2024-10-30

Re:Can’t see decos on app using new phone m4

3 weeks ago

My second home uses deco x55

Sunshine

3 weeks ago - last edited 3 weeks ago

Posts: 7375

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Registered: 2018-12-17

Re:Can’t see decos on app using new phone m4

3 weeks ago - last edited 3 weeks ago

@NathanJanuary

Hi,

After you login with the account you set up the Deco network you should be able to see the two networks.

Please check that you have logged in with the correct account.

If the issue still exists, you can also test with another phones or tablets.

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Can’t see decos on app using new phone m4

Can’t see decos on app using new phone m4

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