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Can’t see decos on app using new phone m4

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Can’t see decos on app using new phone m4

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Can’t see decos on app using new phone m4
Can’t see decos on app using new phone m4
2024-10-30 13:37:26 - last edited 2024-11-01 02:39:56
Tags: #Deco App Related
Model: Deco M4  
Hardware Version: V4
Firmware Version:

Hi. I have two houses both with deco routers. 
 

I have a new phone and installed the dec app, logged into my account and my two installations are not showing and the app is asking me to setup new decos. How do I transfer the previous connections from the old phone to the new phone 

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Re:Can’t see decos on app using new phone m4
2024-10-30 13:37:51
My second home uses deco x55
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Re:Can’t see decos on app using new phone m4
2024-10-31 09:40:20 - last edited 2024-10-31 09:40:28

  @NathanJanuary 

Hi,

 

After you login with the account you set up the Deco network you should be able to see the two networks.

Please check that you have logged in with the correct account.

If the issue still exists, you can also test with another phones or tablets.

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