How to reset whole network?
I've been having this problem with my Decos where when a new device joins, I get 4 different notifications for that device joining. It's like something is duplicating, and it began happening when I switched the main Deco to a different Deco.
As such it feels like something is wrong and needs fixing. How would I go about resetting the network to fix this, but without losing my previous Homecare/Homeshield data and without having to mess around with my router again in hub or modem mode please? Also are there any disadvantages in starting the network from scratch again? Thanks
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Hi, thanks for posting question here.
According to your description, you may refer to this guide to check your situation.
You may also contact local support for direct help.
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@Marvin_S Thanks for the response. Unfortunately that doesn't help. The trouble is when a device joins the network, I get 4 notifications for the same device joining the network. Something is definitely wrong.
That's why I want to reset the network, but I'm not sure how to and what I may lose by doing so. I would appreciate any help.
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Hi, thanks for your update~
May I confirm the model of your Decos?
Here are some suggestions for your reference:
1. Please reboot the Deco system for try.
2. Please update Deco app to the latest from Google Play or Apple Store.
3. Please update firmware to the latest on Deco app.
4. What is content of the four different notifications? Could you please share the screenshots for an intuitive explanation?
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I've done all those. It's different Decos rather than just 1 model. As for the notification, it's simple. You know the push notification you can enable for whenever a new device joins the network? It's that notification, but instead of just showing once, it repeats 4 times. It happens across different phones so it's not my phone playing up.
I just want to know how to reset the network? Would I have to delete the network and then create a new one again? Can't I do it another way as I'll lose all the history that way?
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