Home Network Community > Deco > Deco App Showing Unknown Status of Connected Clients
< Deco

Deco App Showing Unknown Status of Connected Clients

Deco App Showing Unknown Status of Connected Clients

Deco App Showing Unknown Status of Connected Clients
Deco App Showing Unknown Status of Connected Clients
Wednesday
Tags: #Unknown Status
Model: Deco M4  
Hardware Version: V2
Firmware Version: 1.6.1 and 1.6.2

Hey TP-LINK !!

 

I have been facing this issue since i bought my mesh system some of my devices status is Unknown on Deco App? Please fix it as soon as possible.

 

  0      
 
  0      
 
#1
Options
6 Reply
Re:Deco App Showing Unknown Status of Connected Clients
Thursday - last edited Thursday

  @ARGamingPK1 

 

Hi, thanks for posting question here.

According to the screenshots you shared, the problem is that the signal source that your clients connected are unknown.

It is suggested to check firmware Upgrade on Deco app and update firmware first.

Then please update Deco app from Google Play or Apple Store.

Then please turn off Fast Roaming under Advanced part and Mesh technology for a try.

 

 

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
  0  
  0  
#2
Options
Re:Deco App Showing Unknown Status of Connected Clients
Thursday

  @Marvin_S I'm using latest firmware of Deco System and Deco App

  0  
  0  
#3
Options
Re:Deco App Showing Unknown Status of Connected Clients
Friday

  @ARGamingPK1 

 

Hi，may I confirm whether you have turned off Fast Roaming under Advanced part and Mesh technology for a try?

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
  0  
  0  
#4
Options
Re:Deco App Showing Unknown Status of Connected Clients
Friday

  @Marvin_S Yes i do and even i turned OFF beamforming too

  0  
  0  
#5
Options
Re:Deco App Showing Unknown Status of Connected Clients
13 hours ago

  @ARGamingPK1 、

 

Hi, as the screenshot you shared before, did you disable Mesh Technology?

If so, it is suggested to send app log using the email address your registered on our community following this guide.

 

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
  0  
  0  
#6
Options
Re:Deco App Showing Unknown Status of Connected Clients
4 hours ago

  @Marvin_S Yeah not only my phone even other devices status are Unknown after turn OFF Mesh Technology.

 

  0  
  0  
#7
Options

Information

Helpful: 0

Views: 104

Replies: 6

Tags

Unknown Status
Related Articles
Unknown devices connected to my deco
7612 0
 Connected to Unknown
342 0
Deco M3W AC1200 - No Connected Clients Showing
9824 0
RE305 internet status : Unknown
1573 0
RE650 Configuration page showing internet status as 'unknown' even though there is internet
4759 6
Unknown device connected
23389 6
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.