Deco App Showing Unknown Status of Connected Clients
Hey TP-LINK !!
I have been facing this issue since i bought my mesh system some of my devices status is Unknown on Deco App? Please fix it as soon as possible.
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Hi, to assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did~
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@Marvin_S Yeah i got the email.
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did you solve this? I have been experiencing the exact same thing last week now after 2 years of of everything working perfect.
Would appreciate the solution of you found it!
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@awallmark No solution 😭
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@awallmark same issue. Just upgraded to a deco x10 and satellites are M4's. After the upgrade many devices are being classified as Linked deco unknown. I recreated a new network setup and still getting the same.
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You can try the latest firmware, it seems to solve this problem.
Deco X10(EU)_V1_1.2.1 Build 20250608 （ https://community.tp-link.com/en/home/forum/topic/829320 ）
https://www.tp-link.com/en/support/download/deco-x10/#Firmware
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@deco65 This resolved the issue. Thanks!
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@Marvin_S @David-TP Not exactly the same issue, but "Deco app showing 0 Kbps upload/ download" issue is happening to Deco M4 V2 (with 1.7.0 firmware) as well. Deco app version is 3.9.98 (Android)
Keep in mind that I know Deco app doesn't show speed. But it's supposed to show any kind of "activity". I could be watching something on YouTube on my phone or streaming Netflix on my TV; but it shows "0 kbps" on the app nonetheless.
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@ImtiazAli Did your Deco changed the devices names back to default after u changed manually?
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@ARGamingPK1 No it didn't
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