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Unable to see data use of apple devices on deco app

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Unable to see data use of apple devices on deco app

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Unable to see data use of apple devices on deco app
Unable to see data use of apple devices on deco app
2024-11-28 20:16:04 - last edited 2024-12-04 10:35:16
Model: Deco X50  
Hardware Version:
Firmware Version: 1.4.5

Hi,

My children use iPhones, and I cannot see them on the deco app. I know they are online, but cannot block them. I will try to attach a screenshot of what I can see. It also means I cannot link them to parental controls.

Many thanks in advance from a desperate parent! Screenshot

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Re:Unable to see data use of apple devices on deco app-Solution
2024-11-29 06:17:45 - last edited 2024-12-04 10:35:16

  @Isabel745 

 

Hi, welcome to our community.

As the problem you mentioned is very strange. Here are some suggestions for your reference:

1. Please reboot Deco mesh network, kill Deco app and log into Deco app again. Or change another phone to check the online/offline clients on Deco app.

2. You may make sure which client devices are connected to your Deco network on Deco app. For those unknown or unsure devices, block them.

3. You may check the MAC address of your children iPhones and compare them with the MAC address of clients showing online/offline on your Deco app, to confirm whether the iPhones are connected to the Deco network or not.

4. Reset your Deco network and reconfigure everything.

 

 

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
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Re:Unable to see data use of apple devices on deco app-Solution
2024-11-29 06:17:45 - last edited 2024-12-04 10:35:16

  @Isabel745 

 

Hi, welcome to our community.

As the problem you mentioned is very strange. Here are some suggestions for your reference:

1. Please reboot Deco mesh network, kill Deco app and log into Deco app again. Or change another phone to check the online/offline clients on Deco app.

2. You may make sure which client devices are connected to your Deco network on Deco app. For those unknown or unsure devices, block them.

3. You may check the MAC address of your children iPhones and compare them with the MAC address of clients showing online/offline on your Deco app, to confirm whether the iPhones are connected to the Deco network or not.

4. Reset your Deco network and reconfigure everything.

 

 

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
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